Portuguese-Speaking Customer Care Specialist — Remote w/ Relocation

Mercier Consultancy MD; Schweiz; Remote; CHF 19,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Relocation package

13th and 14th salaries

Performance bonus

Fully paid training

Job summary

Mercier Consultancy Group is recruiting Portuguese Speaking Customer Care Experts to join our bilingual support team in Greece. You will handle client inquiries via phone, email, and live chat, delivering outstanding service in Portuguese and English.

This role offers a fully remote setup with a comprehensive relocation package, competitive monthly salary plus 13th/14th salaries, and a performance bonus. Training is provided to ensure product knowledge and customer satisfaction.

Qualifications

• Native or fluent Portuguese (written and spoken)
• Excellent command of English for international communication
• EU passport or right to live and work in Greece/EU

Responsibilities

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally
• Represent prestigious international brands while upholding the highest standards of service excellence
• Document all interactions accurately within the internal database system
• Collaborate with cross-functional teams to identify service improvements and process efficiencies
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception

Skills

Portuguese language

English communication

Empathy

Job description

Mercier Consultancy Group is recruiting Portuguese Speaking Customer Care Experts to join our bilingual support team in Greece. You will handle client inquiries via phone, email, and live chat, delivering outstanding service in Portuguese and English.

This role offers a fully remote setup with a comprehensive relocation package, competitive monthly salary plus 13th/14th salaries, and a performance bonus. Training is provided to ensure product knowledge and customer satisfaction.