Remote Sleep Test Specialist | Patient Engagement & Support

Jobgether; Schweiz; Remote; CHF 34,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Weekly payments

Fully remote

Full-time engagement

Structured schedule

Free training

Ongoing support

Supportive community

Additional opportunities

Job summary

Jobgether, on behalf of a partner company, is seeking a Sleep Test Specialist (S1) based in Switzerland for a fully remote role. You will guide patients through at-home sleep tests, respond to questions, and support timely completion while maintaining high-quality service.

This contractor position offers weekly payments, a 40-hour work week, and a structured schedule. Ideal candidates are proactive, empathetic, fluent in English, with 2+ years in customer service or patient engagement and

Qualifications

• At least 2 years of experience in customer service or patient engagement.
• Healthcare or Direct-to-Consumer (DTC) experience is an advantage.
• Bachelor's degree preferred, though relevant experience may be considered.
• Proven ability to meet or exceed performance targets in a metrics-driven environment.
• Excellent written and spoken English communication skills.

Responsibilities

• Contact patients via phone, email, and SMS to guide on completing sleep tests.
• Answer questions, address concerns, and resolve obstacles to completion.
• Maintain a professional, empathetic, patient-focused communication style.
• Proactively follow up with patients who have not completed tests.
• Develop engagement strategies to boost timely test completion.
• Identify delays and take action to address them.
• Monitor progress and track KPIs related to test completion and engagement.
• Maintain accurate records of interactions, test statuses, and follow-ups.
• Identify trends to improve follow-up strategies.
• Perform data entry, schedule appointments, and handle administrative tasks.
• Coordinate with clinical, marketing, and support teams to ensure consistent communication.
• Collect patient feedback and suggest improvements to the sleep testing process.
• Contribute ideas to improve operational efficiency and test completion rates.

Skills

Customer service

Administrative support

Patient engagement

Performance metrics

English communication

CRM familiarity

Education

Bachelor's degree

Tools

Salesforce

CRM systems

Patient management platforms

Reporting tools

Job description

Jobgether, on behalf of a partner company, is seeking a Sleep Test Specialist (S1) based in Switzerland for a fully remote role. You will guide patients through at-home sleep tests, respond to questions, and support timely completion while maintaining high-quality service.

This contractor position offers weekly payments, a 40-hour work week, and a structured schedule. Ideal candidates are proactive, empathetic, fluent in English, with 2+ years in customer service or patient engagement and