Night-Shift Emergency Call Coordinator

Two.jobs GmbH; Wangen; Híbrido; CHF 60.000 - 90.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Free parking

Home office option

Descripción de la vacante

Medicall, a 24/7 Swiss emergency support provider, is hiring a Coordinator/Agent (m/f/d) for the night shift at 60%–80% in Wangen-Brüttisellen. You will be the first point of contact for emergency calls and connect with helpers and rescue services.

You speak Swiss German or German at native level with strong French, plus Italian and English. The role requires night work, flexibility for day shifts, empathy, composure under pressure, and a knack for IT systems.

Formación

• Swiss German or German at native level with very good French required.
• Good Italian and English skills preferred.
• Willingness to work nights, weekends, and day shifts if needed.
• Ability to stay calm under pressure with empathy for others.

Responsabilidades

• Receive incoming emergency calls by phone.
• Provide assistance to elderly and senior citizens.
• Record customer concerns.
• Triage of emergency calls with private helpers or security/rescue forces.
• Ensure work safety of lone workers.

Conocimientos

Swiss German

German (native)

French (very good)

Italian (good)

English (good)

Night shifts

Customer service

IT systems savvy

Descripción del empleo

Medicall, a 24/7 Swiss emergency support provider, is hiring a Coordinator/Agent (m/f/d) for the night shift at 60%–80% in Wangen-Brüttisellen. You will be the first point of contact for emergency calls and connect with helpers and rescue services.

You speak Swiss German or German at native level with strong French, plus Italian and English. The role requires night work, flexibility for day shifts, empathy, composure under pressure, and a knack for IT systems.