Remote Customer Success Manager for Global Airline SaaS Growth

LimeFlight; Genf; Remote; CHF 105,000 - 145,000; Full time

Job summary

LimeFlight, headquartered in Zurich with a global team, is hiring a Customer Success Manager to own a portfolio of airline customers and drive measurable value. This fully remote role focuses on long-term success, retention, and expansion, acting as a trusted advisor across operations and IT.

Fluency in English and French is a strong asset for supporting our international customer base. You will lead strategic reviews, oversee onboarding and integrations, and collaborate with cross-functional

Qualifications

• 3–5 years in Airline Industry or Airline Catering Industry.
• Experience with SaaS or complex B2B software is a plus.
• Bachelor's degree in Business Administration, IT, or related field.

Responsibilities

• Own and manage a portfolio of airline customers and drive long-term success.
• Build trust-based relationships with stakeholders across operations, IT, and management.
• Lead business reviews and renewal discussions to support retention and growth.
• Coordinate onboarding, integrations, and adoption of LimeFlight features.
• Provide training and enablement to customers, promoting best practices.

Skills

Stakeholder management

Communication

Customer success

Strategic thinking

Education

Bachelor's degree in Business Administration, IT

Tools

SaaS platforms

Job description

LimeFlight, headquartered in Zurich with a global team, is hiring a Customer Success Manager to own a portfolio of airline customers and drive measurable value. This fully remote role focuses on long-term success, retention, and expansion, acting as a trusted advisor across operations and IT.

Fluency in English and French is a strong asset for supporting our international customer base. You will lead strategic reviews, oversee onboarding and integrations, and collaborate with cross-functional