Remote Customer Account Services Specialist I (PST/MTN)

MED-EL; Fully; A distancia; CHF 25.000 - 27.000; Jornada completa

Descripción de la vacante

MED-EL Corporation is seeking a Customer Account Services Specialist I to support institutions, clinics, patients and caregivers with product inquiries, orders, and service requests.

The role entails acting as the main customer contact, guiding purchases, and processing various account requests while adhering to MED-EL quality systems and regulatory requirements. This position emphasizes customer satisfaction and cross-functional collaboration.

Formación

• High School graduate or equivalent.
• 1–2 years Customer Account experience or equivalent preferred.
• Excellent customer service for internal and external customers.
• Excellent people skills and ability to handle challenging and stressful situations.
• Learn and carry out MED-EL Quality System requirements and regulatory requirements (FDA, HIPAA, Medicare, etc.).
• Perform under pressure with time-sensitive deadlines and audits.

Responsabilidades

• Serve as the primary contact for customers including medical providers and professionals.
• Serve as the primary contact for patients/family members regarding product needs.
• Assist customers in the purchasing process to set appropriate expectations.
• Process Institution Requests (Purchase Orders, Loaner Orders) efficiently.
• Process Patient Requests (Troubleshooting, warranty orders) efficiently.
• Manage customer account needs per policy while enhancing the customer experience.
• Collaborate with Insurance, Audiology, Accounting, Product Control, Order Fulfillment, and Sales teams to maintain relationships.

Conocimientos

Customer service

People skills

Regulatory knowledge

Educación

High school diploma

Descripción del empleo

MED-EL Corporation is seeking a Customer Account Services Specialist I to support institutions, clinics, patients and caregivers with product inquiries, orders, and service requests.

The role entails acting as the main customer contact, guiding purchases, and processing various account requests while adhering to MED-EL quality systems and regulatory requirements. This position emphasizes customer satisfaction and cross-functional collaboration.