Remote CAS Team Lead: Healthcare Customer Support

Medel S.r.l.; Fully; A distancia; CHF 61.000 - 78.000; Jornada completa

Descripción de la vacante

Medel S.r.l. seeks a Customer Account Services Team Lead to support customers, healthcare providers, institutions, patients, and caregivers while driving service excellence. You will guide on products and services, resolve escalations, and mentor the CAS team in a fast-paced environment.

This fully remote role requires collaborating across departments, monitoring workflows, and backing up Team Lead peers as needed. Schedule is 12:00 PM–8:30 PM, Monday–Friday, with occasional extended hours.

Formación

• Proven experience in customer service or call center operations.
• Leadership, mentoring, or team coaching experience.
• Experience supporting healthcare providers or medical devices.
• Experience in a regulated industry environment.
• Familiarity with complaint handling and root cause analysis processes.

Responsabilidades

• Serve as primary contact for providers and institutions.
• Mentor and coach CAS Specialists.
• Coordinate resolutions and ensure high customer satisfaction.
• Monitor workflows and drive efficiency.
• Support onboarding and cross-functional initiatives.

Conocimientos

Customer service

Leadership

Relationship management

Communication

Descripción del empleo

Medel S.r.l. seeks a Customer Account Services Team Lead to support customers, healthcare providers, institutions, patients, and caregivers while driving service excellence. You will guide on products and services, resolve escalations, and mentor the CAS team in a fast-paced environment.

This fully remote role requires collaborating across departments, monitoring workflows, and backing up Team Lead peers as needed. Schedule is 12:00 PM–8:30 PM, Monday–Friday, with occasional extended hours.