Remote Membership Programs Specialist

VMG Health; Fully; Remote; CHF 75.000 - 110.000; Vollzeit

Zusammenfassung

VMG Health is seeking a detail-oriented administrator to support our online membership programs and ensure excellent customer service for members. This role combines administrative duties with project management and remote work capabilities.

Responsibilities include handling login requests, processing memberships and renewals, managing LMS tasks, creating reports, and supporting platform migration projects while maintaining high-quality client support.

Qualifikationen

• College Degree preferred or working equivalence.
• 4 years' experience in operational or administrative role.
• Excellent verbal and written communication skills.
• Ability to maintain discipline and independence as remote employee.
• Strong Project Management skills, with ability to maintain high-volume of projects and tasks simultaneously.
• Excellent technical skills and working knowledge of CMS, CRM, LMS, eCommerce, and other web-based tools.
• Proficiency in Microsoft Office.
• Strong Customer/Client Support.
• Attention to Detail.

Aufgaben

• Provide level 1 customer support for our online membership programs.
• Handle login requests, assign learning, assist with annual compliance training, basic navigation of our websites.
• Responsible for support inquiries via phone, ticketing system, and/or email.
• Handle and resolve tickets in a timely manner.
• Answer incoming phone calls for our membership programs.
• Process incoming orders for new memberships, renewals, and add-on services.
• Create and update accounts as necessary.
• Process payments received from our accounting department.
• Update daily, weekly, and monthly reports.
• Conduct online product demos for prospects and existing customers.
• Make mystery shopping calls to various aesthetic medicine organizations as needed.
• Assist with Learning Management System (LMS) related tasks.
• Assist with quality assurance on content created for our products.
• Send renewal notices and respond to renewal inquiries.
• Reach out via phone/email to upcoming expirations.
• Project management tasks for upcoming platform migration.

Kenntnisse

Verbal & written communication

Project management

Customer support

Independent remote work

Attention to detail

Ausbildung

College degree or equivalent

Tools

CMS

CRM

LMS

eCommerce

Jobbeschreibung

VMG Health is seeking a detail-oriented administrator to support our online membership programs and ensure excellent customer service for members. This role combines administrative duties with project management and remote work capabilities.

Responsibilities include handling login requests, processing memberships and renewals, managing LMS tasks, creating reports, and supporting platform migration projects while maintaining high-quality client support.