Global Customer Experience & Order Specialist

VAT Vakuumventile AG; Haag; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

VAT is seeking a Customer Service Specialist to be the primary contact for customers, ensuring efficient order processing, accurate inventory management, and seamless coordination between customers, sales teams, and manufacturing sites. The role focuses on delivering an exceptional customer experience across multiple channels and ERP-driven processes.

You will collaborate with global teams, manage forecasts and purchase orders, and handle RMAs while maintaining precise documentation.

Formación

• Bachelor's degree preferred.
• Minimum 3 years of experience in customer support, order management, operational support, or a similar role.
• Fluent in English (written and spoken); Dutch is an advantage.
• Strong Microsoft Excel skills and proficiency with Microsoft Office applications.
• Experience working with ERP systems; production scheduling experience is an advantage.

Responsabilidades

• Provide professional customer support via email, telephone, customer portals, and other communication channels.
• Process customer orders, forecasts, and purchase orders using the company's Order Management and ERP systems.
• Manage consigned inventory and collaborate with customers to forecast inventory consumption.
• Coordinate with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
• Work cross-functionally with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
• Proactively communicate order delays, manage backorders, and ensure timely delivery updates.
• Process RMAs, service quotations, and customer return requests while maintaining accurate documentation.
• Support Accounts Receivable and Sales teams in resolving purchase order and payment-related issues.

Conocimientos

Customer focus

Communication skills

Multitasking

Independent working

Interpersonal skills

Educación

Bachelor's degree preferred

Herramientas

Microsoft Excel

ERP systems

Descripción del empleo

VAT is seeking a Customer Service Specialist to be the primary contact for customers, ensuring efficient order processing, accurate inventory management, and seamless coordination between customers, sales teams, and manufacturing sites. The role focuses on delivering an exceptional customer experience across multiple channels and ERP-driven processes.

You will collaborate with global teams, manage forecasts and purchase orders, and handle RMAs while maintaining precise documentation.