Collections Specialist

The Center for GI Health; Fully; Remote; CHF 33,000 - 49,000; Full time

Benefits offered by this job

Remote work

Job summary

The Center for GI Health is seeking a Remote Medical Collections Specialist to support diagnostic services for self-pay patients. You will verify out-of-pocket costs, contact patients to obtain payments before service dates, and post payments in the EMR.

This role emphasizes accuracy, timely communications, and collaboration with the RCM team. Candidate should have 3–5 years in collections or customer service, proficient Excel and Outlook skills, and the ability to work in a fast-paced,

Qualifications

• 3–5 years of experience in collections or customer service (preferred)
• Strong communication and interpersonal skills
• Ability to verify insurance eligibility and out-of-pocket expenses
• Experience posting payments in EMR and generating monthly reports

Responsibilities

• Verify insurance eligibility and out-of-pocket expenses
• Process patient payments
• Post patient payments in EMR
• Report monthly volumes of collected payments
• Assist RCM team to improve collections processes
• Pre-collect for diagnostic procedures and self-pay patients and contact patients to obtain payment

Skills

Customer service

Communications

Data entry

Microsoft Excel

Organization

Education

High School Diploma or GED

Tools

EMR software

Payment processing software

Microsoft Outlook

Job description

With strong customer service and communications skills, this employee will effectively pre-collect for diagnostic procedures and self-pay patients. The employee will verify out-of-pocket expenses and contact the patient to obtain payment prior to service date.

Job Type

Full-time

Description

With strong customer service and communications skills, this employee will effectively pre-collect for diagnostic procedures and self-pay patients. The employee will verify out-of-pocket expenses and contact the patient to obtain payment prior to service date.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Verify insurance eligibility and out-of-pocket expenses
• Process patient payments
• Post patient payments in appropriate EMR
• Report monthly volumes of collected payments
• Assist in process improvement with RCM team to streamline all collections-based processes
• Perform special assignments or other duties as assigned

Competencies

• Requires well developed organizational skills and basic office operations to assure appropriate documentation and follow-through to meet the patient and department needs.
• Demonstrates a patient-focused attitude.
• Committed to providing excellent service to all patients, staff, and visitors.
• Willingness to assist with genuine interest in the well-being of others.
• Must demonstrate ability to work in fast-paced, deadline-oriented environment where the ability to meet deadlines is a must with constant communication required.
• Demonstrates proficient computer skills including accurate data entry into Microsoft Excel, as well as documentation and communication through Microsoft Outlook.

Supervisory Responsibility

None

Work Environment

This position is fully remote, but you must reside in one of the following states: Pennsylvania, Maryland, New Jersey, Delaware, Texas, Tennessee, West Virginia, Indiana, Georgia, Florida, Ohio.

Physical Demands

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Position Type/Expected Hours of Work

Full Time / Monday – Friday

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

High School Diploma or GED equivalent Minimum 3-5 years of experience in collection or customer service preferred but not required.