Remote Client Service Rep - Sleep Medicine Support

BetterNight; Fully; Remote; CHF 20,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement account

Paid holidays

Job summary

BetterNight is seeking driven Client Service Representatives to join our REMOTE Call Center and support patients with sleep apnea. You will handle a high volume of inbound calls, provide triage, explain services, and guide patients through the online tools to outcomes.

This role requires clear communication, empathy, and the ability to work on PST-based schedules. We offer health benefits, 401(k), and paid holidays, with competitive hourly pay.

Qualifications

• Strong oral and written communication skills required.
• Experience in a remote, busy call center is preferred.
• Ability to handle a large volume of calls and de-escalate situations over the phone.

Responsibilities

• Answer a high volume of inbound calls and triage patient inquiries.
• Inform patients about appointments, services, and pricing.
• Explain copays, insurance coverage, and collect payments by phone.
• Respond to patient records requests and maintain HIPAA-compliant charts.
• Assist with scheduling and coordinating device returns when needed.

Skills

Communication skills

Spanish bilingual

Empathy

Handling high call volume

Education

HS diploma or equivalent

Job description

BetterNight is seeking driven Client Service Representatives to join our REMOTE Call Center and support patients with sleep apnea. You will handle a high volume of inbound calls, provide triage, explain services, and guide patients through the online tools to outcomes.

This role requires clear communication, empathy, and the ability to work on PST-based schedules. We offer health benefits, 401(k), and paid holidays, with competitive hourly pay.