Remote Client Experience Coordinator

Blue Alliance; Fully; Vor Ort; CHF 42.000 - 63.000; Vollzeit

Benefits dieser Stelle

401K Match

Medical Insurance

Dental & Vision Insurance

Unlimited PTO

Paid Holidays

Zusammenfassung

LayerCake, a Blue Alliance company, is seeking a Client Support Coordinator to act as the real-time decision-maker for the Client Support team. This non-technical role focuses on client experience, triage, dispatch, and SLA adherence, coordinating with Analysts to manage workloads and ensure seamless service delivery.

The position requires excellent interpersonal skills, composure under pressure, and the ability to handle high-volume queues while maintaining strong communication with clients and

Qualifikationen

• 1+ years in high-touch front-line customer service.
• Ability to triage and route unfamiliar issues quickly.
• Strong organizational and teamwork orientation.
• Proficiency with cloud productivity platforms (email, calendar, collaboration tools).

Aufgaben

• Answer inbound client calls, create tickets, and route to appropriate team.
• Triage inbound service requests arriving via phone, email, portal, or manual entry.
• Coordinate with fellow Coordinators to maintain continuous phone and triage coverage.
• Assign and schedule tickets based on availability, workload, and SLA requirements.
• Monitor queues throughout the day to ensure progress and appropriate workload distribution.
• Escalate priority issues with proper context and documentation.

Kenntnisse

Interpersonal skills

Situational awareness

Teamwork

Organizational skills

Cloud productivity tools

Jobbeschreibung

LayerCake, a Blue Alliance company, is seeking a Client Support Coordinator to act as the real-time decision-maker for the Client Support team. This non-technical role focuses on client experience, triage, dispatch, and SLA adherence, coordinating with Analysts to manage workloads and ensure seamless service delivery.

The position requires excellent interpersonal skills, composure under pressure, and the ability to handle high-volume queues while maintaining strong communication with clients and