Remote Billing Support Specialist — Global Tech

Jobgether; Schweiz; Remote; CHF 75,000 - 110,000; Full time

Benefits offered by this job

Fully Remote Work

Equity Ownership (ESOP)

Technology Allowance

Health Benefits

Annual Team Off-Sits

Flexible Working Arrangements

Professional Development

Job summary

Partner Company in Switzerland is seeking a Billing Support Specialist to deliver a seamless billing experience for customers across international markets. You will handle billing inquiries, resolve payment issues, invoices, and account questions while partnering with engineering teams.

This role thrives on problem-solving in a fast-paced, globally distributed, asynchronous environment. You will identify recurring issues, suggest improvements to workflows and tools, reproduce issues, and

Qualifications

• At least 2 years of experience in customer support, including billing support for technical customers.
• Excellent written and verbal English communication skills.
• Ability to explain technical billing concepts to both technical and non-technical audiences.
• Experience working with asynchronous communication and globally distributed teams.
• Strong analytical and troubleshooting skills to investigate issues and identify solutions.
• Ability to work independently in a fast-paced environment.
• Familiarity with SQL is a plus.
• Experience reproducing issues and creating test coverage is advantageous.

Responsibilities

• Provide timely initial responses to customer billing inquiries, including pre-sales questions, usage optimisation, and payment disputes.
• Investigate and troubleshoot customer billing issues such as failed payments and outstanding invoices.
• Triage support cases and guide customers to documentation, solutions, code examples, and technical resources.
• Escalate complex issues to engineering or business teams as needed.
• Identify opportunities to improve internal tools and workflows to boost support efficiency.
• Share recurring issue insights to inform product improvements and billing experiences.
• Reproduce technical issues and create test cases to strengthen troubleshooting coverage.
• Collaborate with Billing Engineering and other stakeholders to ensure clear communication and resolution.

Skills

Customer support

English fluency

Written communication

Analytical skills

Troubleshooting

Autonomy

SQL familiarity

Tools

SQL

Billing software

CRM

Job description

Partner Company in Switzerland is seeking a Billing Support Specialist to deliver a seamless billing experience for customers across international markets. You will handle billing inquiries, resolve payment issues, invoices, and account questions while partnering with engineering teams.

This role thrives on problem-solving in a fast-paced, globally distributed, asynchronous environment. You will identify recurring issues, suggest improvements to workflows and tools, reproduce issues, and