Remote After-Hours Facilities Operations Coordinator

Arora Engineers, Inc.; Fully; Remote; CHF 49,000 - 65,000; Full time

Job summary

Arora Engineers, Inc. seeks a Facilities Call Center Coordinator to lead after-hours facility support for USPS. You will triage requests, prioritize actions, dispatch responses, and coordinate a remote team across multiple time zones.

The role requires 3+ years in facilities or call center operations, strong Excel/CMMS skills, and the ability to work overnights, weekends, and holidays. Remote work with US-wide coverage is available.

Qualifications

• 3+ years in facilities support, call center ops, or related environment.
• Strong verbal and written communication with customers and subcontractors.
• Proficiency with Excel and Office 365; experience with CMMS systems (Maximo).
• Ability to prioritize multiple service requests in a high-volume setting.
• Willingness to work remote overnights, weekends, and holidays.

Responsibilities

• Lead after-hours call center operations and serve as primary contact when Facilities Management leadership is unavailable.
• Receive and manage inbound calls regarding HVAC, plumbing, life safety, and other facility needs.
• Evaluate information, assess urgency, set priorities, and determine appropriate response paths.
• Create, update, and close service requests across CMMS, web-based systems, and Excel trackers.
• Coordinate subcontractor response, monitor progress, and follow through until issue is stabilized or transferred.
• Provide direction to call center staff during shifts and ensure quality and timely completion of work.
• Communicate with USPS Facilities teams and internal stakeholders across locations/time zones.
• Manage shift handoffs and monitor active calls, open requests, and escalations.
• Develop KPIs, dashboards, and reports; analyze trends and suggest process improvements.
• Support emergency response and continuity events.

Skills

Facility call center operations

Prioritizing requests

Verbal & written communication

Remote overnight scheduling

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Maximo / CMMS

Excel

Office 365

Web-based work order systems

Job description

Arora Engineers, Inc. seeks a Facilities Call Center Coordinator to lead after-hours facility support for USPS. You will triage requests, prioritize actions, dispatch responses, and coordinate a remote team across multiple time zones.

The role requires 3+ years in facilities or call center operations, strong Excel/CMMS skills, and the ability to work overnights, weekends, and holidays. Remote work with US-wide coverage is available.