Remote Maintenance Dispatcher: Schedule & Lead Field Techs

GC Realty & Development, LLC; Mex (VD); A distancia; CHF 9100 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Holidays

Birthday paid day

Book club stipend

Referral bonus

Descripción de la vacante

GC Realty & Development, LLC is a Chicago-area property management and brokerage firm hiring a remote Maintenance Dispatcher. You will direct field technicians, schedule and wrap up jobs on time, and optimize routing and coverage while maintaining clear communication with the team.

This role requires 3+ years in dispatching or maintenance coordination, experience with work order systems, and the ability to manage a remote team.

Formación

• 3+ years of dispatching, scheduling, or maintenance coordination experience in a high volume environment.
• Solid understanding of time and material costs and repair durations.
• Experience leading field-based or service teams preferred.
• Prior experience with work order systems like AppFolio or ServiceTitan preferred.

Responsabilidades

• Match technicians to jobs based on skills, location, and load, rerouting as needed to cut drive time.
• Handle urgent and after-hours repair calls and assign the right person per protocol.
• Spot missed visits or missing notes, raise trends to the Director of Maintenance.
• Monitor KPIs like response time and scheduling accuracy, coordinate with the maintenance team.

Conocimientos

Dispatching

Scheduling

Remote team management

Time management

Communication

Herramientas

AppFolio

ServiceTitan

CRM systems

Descripción del empleo

GC Realty & Development, LLC is a Chicago-area property management and brokerage firm hiring a remote Maintenance Dispatcher. You will direct field technicians, schedule and wrap up jobs on time, and optimize routing and coverage while maintaining clear communication with the team.

This role requires 3+ years in dispatching or maintenance coordination, experience with work order systems, and the ability to manage a remote team.