Maintenance Dispatcher | Remote

GC Realty & Development, LLC; Mex (VD); A distancia; CHF 9100 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Holidays

Birthday paid day

Book club stipend

Referral bonus

Descripción de la vacante

GC Realty & Development, LLC is a Chicago-area property management and brokerage firm hiring a remote Maintenance Dispatcher. You will direct field technicians, schedule and wrap up jobs on time, and optimize routing and coverage while maintaining clear communication with the team.

This role requires 3+ years in dispatching or maintenance coordination, experience with work order systems, and the ability to manage a remote team.

Formación

• 3+ years of dispatching, scheduling, or maintenance coordination experience in a high volume environment.
• Solid understanding of time and material costs and repair durations.
• Experience leading field-based or service teams preferred.
• Prior experience with work order systems like AppFolio or ServiceTitan preferred.

Responsabilidades

• Match technicians to jobs based on skills, location, and load, rerouting as needed to cut drive time.
• Handle urgent and after-hours repair calls and assign the right person per protocol.
• Spot missed visits or missing notes, raise trends to the Director of Maintenance.
• Monitor KPIs like response time and scheduling accuracy, coordinate with the maintenance team.

Conocimientos

Dispatching

Scheduling

Remote team management

Time management

Communication

Herramientas

AppFolio

ServiceTitan

CRM systems

Descripción del empleo

Dispatch Pro Ready for Your Next Step? Lead a Field Team from Home

• Do you know how to keep a full schedule of service calls running smoothly?
• Are you the person technicians count on when plans change mid-day?
• Ready to build your career with a company that keeps growing?

GC Realty & Development, LLC is a top property management and brokerage firm in the Chicago area, overseeing 1,500 units on behalf of more than 500 private investors throughout the city and over 100 surrounding suburbs. We've grown year over year since 2003, and there's plenty more ahead. We're hiring a remote Maintenance Dispatcher to direct our field technicians and make sure every job gets scheduled, assigned, and wrapped up on time.

Compensation

• Hourly: $8.00 to $12.00 USD per hour, paid weekly, based on experience
• Performance Based Monthly Bonus: Up to 12% of base pay
• Paid Time Off (PTO): 10 days
• Holidays: 7 US holidays
• Birthday: Take your birthday as a paid day off, or any paid day during your birthday month
• Read and Grow: Get paid up to $500.00 USD per year through our book club
• Referral Program: Refer a hired team member and receive a $1,000 bonus

Our office runs on US Central Time, the same clock as most of Mexico. No night shift.

What You'll Do

• Match technicians to jobs based on their skills, location, and current load, rerouting and reshuffling as the day unfolds to cut drive time and avoid overlaps
• Handle urgent and after-hours repair calls, sizing up priority and sending the right person out per emergency protocols
• Spot missed visits, late arrivals, missing notes or photos, and recurring problems, raising trends with the Director of Maintenance
• Monitor KPIs such as response time, completion rate, and scheduling accuracy, and partner with the maintenance team to review coverage and workload
• Check timecards, materials used, and job notes for accuracy before anything is billed or closed
• Pinpoint bottlenecks and slowdowns, and recommend ways to make dispatch faster and more dependable
• Keep the field team to our standards for attendance, productivity, documentation, and communication through coaching, follow-up, and documented corrective action when necessary

What You'll Bring

• 3+ years of dispatching, scheduling, or maintenance coordination experience in a high volume environment
• A solid understanding of time and material costs, and how long repairs typically take
• Experience leading field based or trade and service teams preferred
• Prior experience with work order systems like AppFolio, ServiceTitan, or similar preferred
• Reliable high speed internet (50 to 100 Mbps download, 10 to 20 Mbps upload), plus a working camera, microphone, and dual monitor setup
• The ability to manage a remote team with clarity and structure, holding people accountable without being in the room with them
• A calm, solution oriented mindset that keeps schedules moving even when the day gets chaotic

The GC Realty Experience

• Responsive: We show up, follow through, and communicate like it matters, because it does.
• Own It: We take full responsibility, see things through, and never pass the buck.
• GSD (Get Stuff Done): We move fast, solve problems, and keep momentum going.
• Better Results: We're always looking for a smarter, more efficient way to get the job done right.

Salary: $8 - $12 per hour