Receptionist

EFG International; Zürich; Vor Ort; CHF 55.000 - 70.000; Vollzeit

Zusammenfassung

EFG International in Zürich is seeking an experienced receptionist to ensure a premium client experience in line with five-star hospitality standards. You will greet visitors, manage calls, coordinate meeting rooms and support events with discretion and professionalism.

Fluency in German and English is essential, with French/Italian valued; strong organizational skills and teamwork are required to thrive in a fast-paced private banking setting.

Qualifikationen

• Completed commercial education.
• Hospitality experience and service orientation.
• Team player, reliable and flexible.
• Experience with handling sensitive information.
• 5–7 years as Receptionist or Administrative Assistant.
• Fluent German and English; French/Italian valued.
• Strong time management and multitasking.
• Detail oriented with IT proficiency.
• Polite and communicative presence.

Aufgaben

• Hospitality services and guest reception.
• Follow hospitality SOPs and standards.
• Greet and direct visitors; anticipate needs.
• Escort and seat clients; offer drinks.
• Prepare lounges and conference rooms; light cleaning.
• Manage security: badges, access, reporting suspicious activity.
• Book meeting rooms and coordinate events.
• Support internal meetings and organize meals.
• Handle confidential information per regulations.
• Register visitors and issue badges.
• Track client/visitor statistics.
• Coordinate with facilities for repairs and maintenance.
• Prepare Welcome Packs and induction day.

Kenntnisse

Hospitality experience

German fluent

English fluent

French awareness

Italian awareness

Time management

MS Office proficiency

Intervention management

Ausbildung

Commercial education

Tools

Microsoft Office

Jobbeschreibung

Job Description

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.

Our Company

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.

EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision‑making and greater innovation.

Our Purpose and Mission

Empowering entrepreneurial minds to create value – today and for the future.

We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.

Job Description

The receptionist is the first point of contact and ensures a seamless, premium client experience in line with five‑star hospitality standards. They provide professional, client‑focused reception and switchboard services, while efficiently handling a variety of administrative tasks.

Main Activities

• Hospitality services


• Follow the Hospitality service protocol (SOP).


• Serve visitors by greeting, welcoming and directing them appropriately; anticipate their hospitality needs to create an impeccable experience in line with corporate quality standards.


• Physically welcome clients and visitors, escort and seat them in lounges, offer a drink, and serve.


• Set up and restore lounges and conference rooms, including cleaning and service.


• Maintain security and control access: issue visitor badges, monitor and report suspicious activity.


• Organise and book meeting rooms.


• Support internal events and management meetings, e.g. organise, manage, and order breakfasts/lunches upon request.


• Handle sensitive information confidentially, complying with internal regulations.


• Register external visitors and issue badges.


• Keep statistics on number of clients/visitors.


• Ensure facilities are kept clean and remedy any issues with service providers, coordinating with maintenance for repairs (chairs, lighting, doors, elevator, noise, ventilation, etc.).


• Prepare "Welcome Packs" and organise induction day.

Skills and Experience

• Successfully completed commercial education


• Proven experience in hospitality/hôtellerie


• Service‑oriented, flexible, reliable, and a strong team player


• Proven experience in intervention management


• Around 5–7 years of working experience as Receptionist and/or Administrative Assistant


• Fluent in German and English is a must; French/Italian would be strongly valued


• Excellent time management skill, ability to multitask and prioritise requests from various sources


• Accurate and detail orientated


• Very good knowledge of Microsoft Office package and proficient in the use of IT tools


• Communicative, trustworthy presence, politeness


• Able to work in a challenging, pressure and dynamic environment

Our Values

• Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement


• Hands‑on: Being proactive to rapidly deliver high‑quality results


• Passionate: Being committed and striving for excellence


• Solution‑driven: Focusing on client outcomes and treating clients fairly with a risk‑aware mindset


• Partnership‑oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.