IT Data Service Manager

EFG International; Genf; Vor Ort; CHF 100.000 - 130.000; Vollzeit

Zusammenfassung

EFG International in Geneva is seeking a DataOps Service & Governance Engineer to coordinate data integration services, ensuring adherence to SLAs and quality standards. The role requires strong operational governance skills and the ability to produce audit-ready documentation.

The ideal candidate has over 5 years of experience in data-driven environments, with expertise in service management and performance tracking. A solid understanding of data integration technologies like Kafka is advantageous, alongside proficiency in English.

Qualifikationen

• 5+ years in operational governance/PMO roles within a data-driven environment.
• Experience managing SLAs and SOPs across multiple stakeholders.
• Strong writing and organizational skills for audit-ready documentation.
• Ability to track KPIs and prepare service quality reports.
• Good command of English; French is a plus.

Aufgaben

• Coordinate operational activities related to data integration services.
• Monitor business processes as the primary SLA contact.
• Maintain and improve SOP documentation.
• Collaborate with IT to strengthen governance around processes.
• Prepare and report service reviews highlighting risks and improvements.

Kenntnisse

Operational governance

Documentation management

Service management

Performance indicators (KPIs)

Data integration

Strong analytical skills

Tools

Kafka

Opcon orchestrator

Microservice architectures

REST-based communication

Jobbeschreibung

Company Overview

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.

EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision‑making and greater innovation.

Empowering entrepreneurial minds to create value – today and for the future.

We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.

Position: DataOps Service & Governance Engineer

DataOps Services’ mission is to ensure the reliable and efficient servicing of all data interfaces supported by our data platform. This includes a broad spectrum of interfaces, ranging from highly critical order‑processing flows to regular analytical and reporting systems. The DataOps team supports global systems serving the entire Group worldwide.

General Information

• Department: DataOps / IT
• Work time Percentage: 100%
• Location: Geneva

Key Responsibilities

• Coordinate operational activities related to data integration services under the responsibility of the DataOps Team Manager, ensuring effective change management, quality assurance, SLA monitoring, and comprehensive SOP documentation.
• Monitor and track the smooth operation of critical business processes, acting as the primary contact for SLA- and procedure‑related topics.
• Create, maintain, and continuously improve documentation and operational procedures (SOPs) to ensure alignment with internal standards, audit requirements, and applicable regulations.
• Collaborate closely with IT, production support, and business teams to strengthen governance around data integration processes and ensure documentation is accurate, up to date, and consistently applied.
• Ensure traceability, consolidation, and regular updates of performance indicators (KPIs) related to SLAs, operational quality, and service reliability.
• Prepare and contribute to regular service reviews and reporting, highlighting risks, issues, and improvement opportunities.
• Improve internal team processes by gathering stakeholder feedback, identifying pain points, and proposing optimisations to SOPs and workflows in collaboration with the line manager.
• Support incident and problem management from a governance perspective (e.g. post‑incident documentation, lessons learned, action follow‑up).
• Facilitate effective communication and coordination across teams to support operational excellence and a culture of continuous improvement.

Requirements and Qualifications

• At least 5 years of experience in operational governance, documentation management, service management, or PMO roles within a data‑driven or IT/operations environment (e.g. data platforms, integration, production support).
• Proven experience in managing and monitoring SLAs and SOPs, with the ability to structure, validate, implement, and track procedures across multiple stakeholders.
• Strong writing, organisational, and analytical skills, with a demonstrated ability to produce clear, concise, and audit‑ready documentation.
• Experience in tracking performance indicators (KPIs), preparing service quality reports, and presenting findings to management and stakeholders.
• Good understanding of data integration and data platform environments; knowledge of Kafka, Opcon orchestrator, microservice architectures, and REST‑based communication is a strong plus.
• Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non‑technical stakeholders and to facilitate coordination across teams.
• High attention to detail, rigor, and autonomy in managing tasks and priorities in a dynamic environment.
• Good command of spoken and written English; French is an asset.

Personal Attributes

• Responsible and reliable, especially during critical operational periods and in the context of production incidents or major changes.
• Methodical, structured, and rigorous in documentation, process management, and follow‑up.
• Proactive and a strong team player, with the ability to work effectively within cross‑functional and international teams.
• Curious and motivated to learn and grow in a transforming technological environment, embracing change and continuous improvement.
• Comfortable challenging the status quo constructively and proposing pragmatic, risk‑aware solutions.

Our Values

• Accountability: Taking ownership for tasks and challenges, and seeking continuous improvement.
• Hands‑on: Being proactive to rapidly deliver high‑quality results.
• Passionate: Being committed and striving for excellence.
• Solution‑driven: Focusing on client outcomes and treating clients fairly with a risk‑aware mindset.
• Partnership‑oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.