Receptionist

EFG International AG; Zürich; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

EFG International AG in Zürich seeks a professional receptionist to deliver a premium client experience in line with five-star hospitality standards. You will provide professional reception and switchboard services, while handling a range of administrative tasks.

You will greet visitors, direct them, manage meeting rooms, and support events, ensuring confidentiality and smooth operations in a demanding financial services environment.

Qualifikationen

• Successfully completed commercial education.
• Proven experience in hospitality/hôtellerie.
• Service-oriented, flexible, reliable, and a strong team player.
• Proven experience in intervention management.
• Around 5-7 years of working experience as Receptionist and/or Administrative Assistant.
• Fluent in German and English; French/Italian valued.
• Excellent time management; multitask and prioritize requests.
• Accurate and detail oriented.
• Very good knowledge of Microsoft Office package and IT tools.
• Communicative, trustworthy presence, politeness.
• Able to work in a challenging, pressure and dynamic environment.

Aufgaben

• Follow the Hospitality service protocol (SOP).
• Greet, welcome and direct visitors; provide premium hospitality.
• Escort and seat clients in lounges; offer drinks.
• Set up and restore lounges/conference rooms and service.
• Maintain security; issue visitor badges; report suspicious activity.
• Organise and book meeting rooms.
• Support internal events and management meetings (breakfasts/lunches).
• Handle sensitive information confidentially and comply with regulations.

Kenntnisse

German fluency

English fluency

French/Italian valued

Time management

Multitasking

MS Office

Communication

Ausbildung

Commercial education

Tools

Microsoft Office

Jobbeschreibung

Job Description

The receptionist is the first point of contact and ensures a seamless, premium client experience in line with five‑star hospitality standards. They provide professional, client‑focused reception and switchboard services, while efficiently handling a variety of administrative tasks.

Main activities

Hospitality services

• Follow the Hospitality service protocol (SOP).


• Serves visitors by greeting, welcoming and directing them appropriately. Taking care of guests anticipating their hospitality needs and making the experience impeccable according to our corporate standard quality.


• Physically welcome clients and visitors (Escort and seat clients in lounges, offer a drink, and serve).


• Set up and restore lounges/conference rooms + service.


• Maintains security and controlling access. Issuing visitor badges. Noticing and reporting suspicious activity.


• Organise and book meeting rooms.


• Support internal event and management meeting (e.g. organise, manage, and order breakfasts/lunches for meetings upon request.


• Handle sensitive information in a confidential manner comply with all internal regulations.

Admin support

• Organise and book meeting rooms.


• Register external visitors and issue badges.


• Keep statistics (number of clients/visitors).


• Ensure that the facilities are kept clean and remedy any issues together with service providers. Coordinate with facility management or maintenance for repairs (chairs, lighting, doors, elevator, noise, ventilation, etc.).


• Prepare \"Welcome Packs,\" and organize induction day

Skills and experience

• Successfully completed commercial education;


• Proven experience in hospitality/hôtellerie;


• Service-oriented, flexible, reliable, and a strong team player


• Proven experience in intervention management;


• Around 5-7 years of working experience as Receptionist and/or Administrative Assistant;


• Fluent in German and English is a must. French/Italian would be strongly valued;


• Excellent time management skill, ability to multitask and prioritize request from various sources;


• Accurate and detail oriented;


• Very good knowledge of Microsoft Office package and proficient in the use of IT tools


• Communicative, trustworthy presence, politeness;


• Able to work in a challenging, pressure and dynamic environment.