Procurement P2P Operations & Client Service Lead

Chain IQ Group AG; Baar; Vor Ort; MXN 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Chain IQ in Mexico is seeking a senior P2P Operations Manager to own end-to-end Procure-to-Pay processes and the client service desk. You will ensure stable day-to-day operations, compliance, service quality, and continuous improvement across systems, processes, people, and clients.

Lead governance for P2P execution, onboarding, catalogue management, PR-to-PO processing, and KPI delivery. You will coach teams, manage escalation, and report performance to senior stakeholders in a global,

Aufgaben

• Provide overall leadership and governance for P2P operational execution, covering: Supplier onboarding and lifecycle management
• Catalogue and content management
• PR to PO processing
• Goods receipt
• Invoice enablement and P2P issue resolution
• Client service desk (mail, voice, web)
• Ensure optimal and compliant use of P2P platforms across all clients and regions
• Own service delivery performance with SLAs, OLAs, KPIs
• Act as primary escalation point for critical P2P incidents and risks
• Drive client onboarding and transition to steady state with process design and service catalogue
• Define, track, and improve P2P KPIs (cycle times, first-time-right, backlog, automation rate, compliance)
• Lead continuous improvement across P2P lifecycle
• Own people management responsibilities including workforce planning, coaching, performance management, development
• Ensure robust internal control framework in all P2P activities
• Produce and present operational and performance reporting to senior stakeholders
• Support head of department with governance calls, audits, and strategic initiatives

Jobbeschreibung

Chain IQ in Mexico is seeking a senior P2P Operations Manager to own end-to-end Procure-to-Pay processes and the client service desk. You will ensure stable day-to-day operations, compliance, service quality, and continuous improvement across systems, processes, people, and clients.

Lead governance for P2P execution, onboarding, catalogue management, PR-to-PO processing, and KPI delivery. You will coach teams, manage escalation, and report performance to senior stakeholders in a global,