Senior Procurement Operations & Service Desk Consultant

Chain IQ Group AG; Baar; Vor Ort; MXN 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

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Zusammenfassung

Chain IQ Group AG is seeking a Senior Consultant in Procurement Operations & Client Service Desk in Mexico City to deliver value‑add sourcing services for clients with a structured, professional approach.

The role focuses on managing procurement processes, supporting P2P activities, and ensuring KPIs and SLAs are met across client engagements. Strong communication and cross‑functional collaboration are essential.

Qualifikationen

• Bachelor's degree in business administration, supply chain, finance or related field.
• Experience with procurement software and help-desk tools (ServiceNow a plus).
• Excellent communication and interpersonal skills.
• Strong detail orientation and organizational abilities.
• Ability to work effectively in cross-functional teams.

Aufgaben

• Collaborate with Head Operational Procurement and Client Service Desk to optimize systems.
• Manage day-to-day operational processes for procurement and P2P.
• Support catalogue management, master data maintenance, PR/PO processing.
• Drive process improvements, training and change management for P2P platforms.
• Ensure KPIs and SLAs are met.
• Maintain internal controls framework across CIQ group.
• Coordinate with cross-functional teams to streamline workflows.
• Handle client requests and document resolutions via ticketing solution.
• Maintain knowledge base and client education materials.

Kenntnisse

Fluent English

Communication

Cross-functional teamwork

Detail-oriented

Ausbildung

Bachelor's degree in Business Administration

Tools

Procurement software

ServiceNow

Microsoft Office

Jobbeschreibung

Chain IQ Group AG is seeking a Senior Consultant in Procurement Operations & Client Service Desk in Mexico City to deliver value‑add sourcing services for clients with a structured, professional approach.

The role focuses on managing procurement processes, supporting P2P activities, and ensuring KPIs and SLAs are met across client engagements. Strong communication and cross‑functional collaboration are essential.