Operational Procurement & Client Service Desk Senior Consultant

Chain IQ Group AG; Baar; Vor Ort; MXN 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Great Place to Work-certified

Zusammenfassung

Chain IQ Group AG is seeking a Senior Consultant in Procurement Operations & Client Service Desk in Mexico City to deliver value‑add sourcing services for clients with a structured, professional approach.

The role focuses on managing procurement processes, supporting P2P activities, and ensuring KPIs and SLAs are met across client engagements. Strong communication and cross‑functional collaboration are essential.

Qualifikationen

• Bachelor's degree in business administration, supply chain, finance or related field.
• Experience with procurement software and help-desk tools (ServiceNow a plus).
• Excellent communication and interpersonal skills.
• Strong detail orientation and organizational abilities.
• Ability to work effectively in cross-functional teams.

Aufgaben

• Collaborate with Head Operational Procurement and Client Service Desk to optimize systems.
• Manage day-to-day operational processes for procurement and P2P.
• Support catalogue management, master data maintenance, PR/PO processing.
• Drive process improvements, training and change management for P2P platforms.
• Ensure KPIs and SLAs are met.
• Maintain internal controls framework across CIQ group.
• Coordinate with cross-functional teams to streamline workflows.
• Handle client requests and document resolutions via ticketing solution.
• Maintain knowledge base and client education materials.

Kenntnisse

Fluent English

Communication

Cross-functional teamwork

Detail-oriented

Ausbildung

Bachelor's degree in Business Administration

Tools

Procurement software

ServiceNow

Microsoft Office

Jobbeschreibung

At Chain IQ, your ideas move fast. Chain IQ is a global AI‑driven procurement service partner headquartered in Baar, Switzerland, with operations across 16 offices worldwide.

We are looking for a Senior Consultant in Procurement Operations & Client Service Desk.

Role Purpose

The primary purpose is to deliver value‑add sourcing services to clients in a structured, professional and consistent manner.

Responsibilities

• Working with the Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities.
• Day‑to‑day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g., catalogue management/maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance).
• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement, end‑user education, P2P platform roll‑out / expansion / enhancement (including data / gap analysis, testing, end‑user training and change management).
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, to support existing client service expansion / enhancement or new client integration / implementation and support management with ad‑hoc tasks, reports and activities.
• Ensuring functional KPIs, SLAs and other performance objectives are met.
• Responsible for maintaining an effective internal controls framework across all CIQ group.
• Collaborate with cross‑functional teams to streamline procurement workflows.
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e.g., ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction.

Requirements

• Fluent in English (spoken and written).
• A bachelor's degree in business administration, supply chain management, finance, or a related field.
• Previous experience with procurement software, help‑desk tools (ServiceNow a plus) and Microsoft Office Suite (Excel, Outlook, Teams).
• Good communication and interpersonal skills.
• Detail‑oriented and organized.
• Ability to work effectively in cross‑functional teams (e.g., with finance, legal and operations).
• Understanding of global sourcing and cultural sensitivities, especially in internal procurement contexts.

Benefits

We offer a dynamic and international environment where high performance meets real purpose. We are proud to be Great Place to Work‑certified.