Dental and Medical Devices Customer Service Specialist

Proclinical; Zug; Sur place; CHF 65 000 - 90 000; Plein temps

Résumé du poste

Proclinical in Zug, Switzerland, is seeking a Customer Service Specialist to be the first point of contact for customers, handling orders, inquiries, and CRM data management. You will coordinate shipping, support onboarding, and collaborate with sales and regional teams to ensure a seamless experience.

The role emphasizes bilingual communication in German and French with English working proficiency, attention to detail, and the ability to work independently in a virtual-first environment.

Qualifications

• Experience in customer service administration and CRM systems.
• Experience handling inquiries via phone and email (call center-like).
• Interest in medical devices and dental industries, with willingness to learn technical aspects.
• Proficiency in MS Office 365 and CRM/ERP systems like NetSuite and Salesforce.

Responsabilités

• Process customer orders and ensure data accuracy for downstream teams.
• Maintain customer data in NetSuite and document activities in Salesforce.
• Coordinate repairs/returns with customers and regional lab.
• Support logistics and shipping activities and monitor shipments with providers.
• Address customer inquiries via phone and email, resolving first-level technical questions.
• Collaborate with colleagues for complex technical questions.
• Assist with customer onboarding to digital platforms and maintain relationships.
• Provide marketing materials and assist with customer events with the sales team.
• Ensure compliance with ISO procedures and company policies.
• Share feedback for process improvements with the Country Manager.

Connaissances

Customer service administration

Phone & email inquiries

Medical devices interest

MS Office 365

NetSuite and Salesforce familiarity

Interpersonal communication

Multitasking under pressure

Independent work

Team collaboration

Languages: German/French/English

Outils

NetSuite

Salesforce

MS Office 365

Description du poste

Proclinical in Zug, Switzerland, is seeking a Customer Service Specialist to be the first point of contact for customers, handling orders, inquiries, and CRM data management. You will coordinate shipping, support onboarding, and collaborate with sales and regional teams to ensure a seamless experience.

The role emphasizes bilingual communication in German and French with English working proficiency, attention to detail, and the ability to work independently in a virtual-first environment.