Onsite IT Support Specialist - Flexible Work & Growth

SIX Group Services Ltd.; Zürich; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work models

Development opportunities

Agile working methods

Job summary

SIX Group Services Ltd. in Zürich is seeking an IT Workplace Support Specialist to provide hands-on Level 2 onsite support for Windows 11 clients and standard workplace services at our Zurich site.

You will act as a key contact for employees on site, resolve complex incidents, support Microsoft 365 and AD/Azure AD, Intune, printers and meeting room tech, and help standardize and improve our workplace IT.

Qualifications

• 2–4+ years of onsite IT support in enterprise environments.
• Strong hands-on skills in Windows 11 and Microsoft 365.
• Practical experience with Active Directory / Azure AD and Intune tasks.
• Basic networking knowledge (TCP/IP, DNS, DHCP) for onsite troubleshooting.
• Experience with ticketing and asset processes, SLA oriented mindset.
• German fluent (spoken and written); good English for documentation and support interaction.
• ITIL Foundation or comparable certification.
• Experience in large enterprise environments.

Responsibilities

• Provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services.
• Handle incidents and service requests via ITSM, including IMACD activities and escalation coordination.
• Install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals).
• Support Microsoft 365, Active Directory / Azure AD user and access management.
• Operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing).
• Support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments.
• Contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms).
• Support rollouts, pilots, and refresh cycles in cooperation with central engineering teams.
• Ensure accurate documentation of solutions, processes, and how tos.
• Work closely with 3rd level engineering, service providers, and internal stakeholders.
• Support smaller workplace IT projects and continuous improvement initiatives.
• Act as a reliable onsite counterpart for central initiatives and standards.

Skills

Windows 11

Microsoft 365

Active Directory / Azure AD

Intune / Endpoint Manager

Networking basics

ITSM ticketing

German language

Communication & teamwork

Onsite support

Education

ITIL Foundation or equivalent

Tools

Teams Rooms

Printers & AV equipment

Job description

SIX Group Services Ltd. in Zürich is seeking an IT Workplace Support Specialist to provide hands-on Level 2 onsite support for Windows 11 clients and standard workplace services at our Zurich site.

You will act as a key contact for employees on site, resolve complex incidents, support Microsoft 365 and AD/Azure AD, Intune, printers and meeting room tech, and help standardize and improve our workplace IT.