IT Support Specialist — Flexible Onsite (Chiasso)

MF Group AG; Chiasso; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

MF Group AG in Chiasso is seeking an IT Support Expert (m/f/d) to deliver reliable first level IT support and ensure a smooth day-to-day user experience for employees. You will be the main contact for devices, accounts, access, collaboration tools, and workplace services, with a focus on onboarding and offboarding processes.

The role suits someone who enjoys direct interaction, practical issue solving, coordinating service requests, and keeping user operations organized and efficient.

Qualifikationen

• Degree in Computer Science or equivalent IT support experience.

Aufgaben

• Provide first level IT support as the main contact for internal users, handling incidents, service requests, troubleshooting, and everyday technical issues across notebooks, peripherals, collaboration tools, meeting room equipment, remote access, VPN, printers, and standard business applications.
• Troubleshoot and resolve common hardware, software, access, and workplace issues directly where possible, escalating more complex problems to the appropriate technical teams and ensuring clear follow‑up with users.
• Support workplace and device lifecycle operations, including device preparation, enrollment, handover, stock coordination, replacements, refresh activities, asset tracking, and vendor or RMA follow‑up.
• Coordinate employee onboarding and offboarding end to end, including workstation readiness, account setup, access assignment or removal, equipment handover or return, checklist execution, recovery tracking, and coordination with internal stakeholders.
• Perform standard user administration and maintain clear support documentation, including password resets, permission requests, group membership updates, mailbox‑related support, identity and access activities, onboarding/offboarding checklists, procedures, FAQs, and knowledge base content.
• Monitor system and service alerts, identify alarms, coordinate the initial response, manage clear communication with users and stakeholders during incidents, and collaborate internally to improve service quality and the overall employee support experience.

Kenntnisse

First level IT support

Incident handling

Windows environment

Onboarding/offboarding

Account administration

Communication skills

Ausbildung

Degree in Computer Science

Tools

Microsoft 365

Entra ID

Intune

Jobbeschreibung

MF Group AG in Chiasso is seeking an IT Support Expert (m/f/d) to deliver reliable first level IT support and ensure a smooth day-to-day user experience for employees. You will be the main contact for devices, accounts, access, collaboration tools, and workplace services, with a focus on onboarding and offboarding processes.

The role suits someone who enjoys direct interaction, practical issue solving, coordinating service requests, and keeping user operations organized and efficient.