Senior IT Support Engineer

SwissPeak Partners GmbH; Genf; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Permanent role

International environment

Career development opportunities

Zusammenfassung

SwissPeak Partners GmbH is recruiting a Senior IT Support Engineer to deliver reliable technical support in an international setting. You will resolve complex Windows, Microsoft 365, and networking issues, work directly with executives, and collaborate with IT teams to keep workplace technology running smoothly.

You will support meeting room tech and collaboration tools, deploy devices, and manage endpoint configurations with Intune and SCCM/MECM.

Qualifikationen

• At least five years of IT support experience with Level 2/3 responsibilities.
• Strong hands-on knowledge of Windows environments and desktop troubleshooting.
• Experience with Microsoft 365 apps including Outlook, Teams and OneDrive.
• Working knowledge of Active Directory, Entra ID and endpoint management tools like Intune or SCCM/MECM.
• Familiarity with VPNs, DNS, DHCP, wireless connectivity and secure authentication.
• Experience with ITSM platforms such as ServiceNow and incident prioritization.
• Excellent communication, customer focus and ability to manage multiple requests.
• Fluent English; French or Spanish is a plus.
• Willingness to commute to workplace five days per week and valid work authorization.
• Experience supporting VIP users and multinational organizations is advantageous.
• Certifications such as Microsoft, ITIL or CompTIA are welcome.

Aufgaben

• Provide Level 2 and 3 support for Windows desktops, laptops, and devices.
• Resolve hardware/software, Microsoft 365, connectivity and remote access issues.
• Support executives and business-critical users with prompt, efficient service.
• Assist meeting room tech and collaboration platforms (Teams, Zoom, Webex).
• Prepare and deploy devices, manage workstation changes, onboarding and offboarding.
• Configure endpoints with Intune, SCCM/MECM for software deployment and security.
• Troubleshoot user accounts and access in Active Directory and Entra ID.
• Manage incidents in an ITSM system and communicate status to users.
• Coordinate with infrastructure, network and security teams for complex incidents.
• Maintain accurate inventories and document technical processes for improvements.

Kenntnisse

Windows environments

Microsoft 365 applications

Active Directory / Entra ID

VPN & connectivity

Customer-focused communication

VIP support

Tools

Intune

SCCM/MECM

ServiceNow

Entra ID

Jobbeschreibung

We are currently hiring a Senior IT Support Engineer to deliver reliable technical support in an international workplace. If you enjoy resolving complex issues, working directly with users and keeping workplace technology running smoothly, this role offers a varied mix of hands-on troubleshooting and collaboration with specialist IT teams.

Location

Geneva

Responsibilities & Tasks:

• Provide Level 2 and Level 3 support for Windows desktops, laptops, mobile devices and peripherals.
• Resolve hardware, software, Microsoft 365, connectivity and remote access issues.
• Deliver attentive and efficient technical support to executives and business-critical users.
• Support meeting room technology, audiovisual equipment and collaboration platforms such as Microsoft Teams, Zoom and Webex.
• Prepare and deploy devices, manage workstation changes, and support employee onboarding and offboarding.
• Configure and maintain endpoints using Intune, SCCM/MECM or comparable tools, supporting software deployment, updates and security compliance.
• Troubleshoot user accounts, permissions and authentication issues within Active Directory and Microsoft Entra ID environments.
• Manage incidents and service requests through an ITSM platform, keeping users informed and meeting agreed service targets.
• Coordinate with infrastructure, network and security teams on complex incidents and with external providers on hardware repairs.
• Maintain accurate device inventories and clear technical documentation, contributing ideas to improve everyday support.

Requirements & Qualifications:

• At least five years of IT support experience, including practical Level 2 and Level 3 responsibilities.
• Strong hands-on knowledge of Windows environments, with proven desktop troubleshooting skills.
• Experience supporting Microsoft 365 applications, including Outlook, Teams and OneDrive.
• Working knowledge of Active Directory, Microsoft Entra ID and endpoint management tools such as Intune or SCCM/MECM.
• Familiarity with VPNs, wireless connectivity, DNS, DHCP and secure authentication.
• Experience with ServiceNow or a comparable ITSM platform and an understanding of incident prioritization and service levels.
• Strong communication skills, a customer-focused approach and the ability to manage competing requests independently.
• Fluent English. French or Spanish is an advantage.
• Ability to commute to the workplace five days per week and hold the necessary work authorization.
• Experience supporting VIP users and large, multinational organizations is an advantage.
• Relevant Microsoft, ITIL or CompTIA certifications are welcome.

Benefits & Culture:

• A permanent role with varied responsibilities and a direct contribution to the employee experience.
• An international working environment with collaboration across specialist IT teams.
• Opportunities to deepen your technical knowledge through complex troubleshooting and workplace technology initiatives.
• A professional team culture that values ownership, knowledge sharing and clear communication.
• The opportunity to contribute to service improvements and more efficient support processes.