Observability & Event Management Lead (End-to-End)

Viseca; Bioggio; Hybride; CHF 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Home office possibility

Progressive fringe benefits

Decision-making powers

Résumé du poste

Viseca is seeking a Senior Observability & Event Management Service Manager to own observability and event management end to end in a highly regulated financial environment in Bioggio. You will define the service strategy, roadmap, and governance, partnering with internal teams and external providers to deliver measurable business value.

You will oversee performance, budgets, and compliance, while driving modernization and AI-driven observability across hybrid environments.

Qualifications

• University degree in Computer Science or related field.
• Experience leading IT services, observability, monitoring, or event management in complex environments.
• End-to-end ownership of business-critical services including governance and budgets.
• Experience with Dynatrace or comparable enterprise platforms.

Responsabilités

• Own observability and event management services end to end, including strategy and roadmap.
• Drive modernization of the observability ecosystem across services, apps, infra, cloud and hybrid envs.
• Collaborate with engineering, operations, architecture and business stakeholders to translate needs into solutions.
• Lead performance & governance with KPIs, SLAs, reporting, risk & compliance, and cost optimization.
• Manage technology partners, vendors, and budgets; ensure contractual performance.

Connaissances

Observability leadership

Event management

Vendor management

Budget oversight

Stakeholder management

Analytics

English, Italian

Formation

University degree in Computer Science / IT / Engineering

Outils

Dynatrace

Description du poste

Viseca is seeking a Senior Observability & Event Management Service Manager to own observability and event management end to end in a highly regulated financial environment in Bioggio. You will define the service strategy, roadmap, and governance, partnering with internal teams and external providers to deliver measurable business value.

You will oversee performance, budgets, and compliance, while driving modernization and AI-driven observability across hybrid environments.