Senior Observability & Event Management Lead (Remote)

Viseca Card Services SA; Bioggio; Hybrid; CHF 140,000 - 190,000; Full time

Benefits offered by this job

Home office options

Progressive fringe benefits

Development opportunities

Job summary

Viseca Card Services SA in Bioggio seeks a Senior Observability & Event Management Service Manager to own end-to-end observability, define strategy, and drive modernization in a regulated financial context. You will oversee governance, vendors, and budgets while collaborating with internal teams and external partners to deliver measurable improvements in resilience and efficiency.

The role requires a university degree in CS/IT/Engineering, extensive experience in observability and event

Qualifications

• University degree in CS/IT/Engineering from ETH/University/FH.
• Proven experience leading IT services, observability, monitoring, or event management.
• End-to-end ownership of business-critical services incl. governance and budgets.
• Strong observability knowledge across apps, infra, cloud and hybrid; Dynatrace.
• Analytical, communicative and able to influence stakeholders.
• Independent, accountable leadership; fluent English and Italian; German a plus.

Responsibilities

• Own Observability and Event Management end to end, set strategy and roadmap.
• Modernize observability ecosystem across services, apps, infra, cloud, hybrid.
• Collaborate with engineering, operations, architecture, and business units.
• Lead governance, KPIs, SLAs, risk, compliance, and cost optimization.
• Manage partners and budgets; ensure contracted performance and value.

Skills

Observability

Event management

Stakeholder management

Vendor management

Dynatrace

Education

University degree in CS/IT/Engineering

Tools

Dynatrace

Job description

Viseca Card Services SA in Bioggio seeks a Senior Observability & Event Management Service Manager to own end-to-end observability, define strategy, and drive modernization in a regulated financial context. You will oversee governance, vendors, and budgets while collaborating with internal teams and external partners to deliver measurable improvements in resilience and efficiency.

The role requires a university degree in CS/IT/Engineering, extensive experience in observability and event