Senior IT Service Delivery Manager (Hybrid)

Avaloq; Circolo d'Agno; Hybrid; CHF 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Avaloq, based in Bioggio, Switzerland, is seeking a Service Delivery Manager to act as the primary contact for regional delivery organizations, manage service quality, and drive improvements across onboarding to run. The role emphasizes coordinating between service managers, architects, and clients to ensure smooth operations and high reliability.

You will support SLAs, KPI definitions, and run readiness, with a focus on complex delivery units, incident handling, and contribution to continuous

Qualifications

• Experience in collaborative service and operations teams, preferably tech/finance.
• Proven service management skills and familiarity with SLAs and monitoring.
• Strong stakeholder management across different customer/provider levels.
• Excellent communication and presentation abilities for diverse audiences.

Responsibilities

• Monitor service metrics and ensure delivery quality.
• Coordinate service restoration and post-incident reporting.
• Lead root cause analysis and preventive actions.
• Collaborate with architects and third parties on non-functional requirements.
• Support project design with service delivery inputs and run-transition planning.

Skills

Service management

Stakeholder management

ITIL

Communication

Tools

COBIT5

ITSM tools

Job description

Avaloq, based in Bioggio, Switzerland, is seeking a Service Delivery Manager to act as the primary contact for regional delivery organizations, manage service quality, and drive improvements across onboarding to run. The role emphasizes coordinating between service managers, architects, and clients to ensure smooth operations and high reliability.

You will support SLAs, KPI definitions, and run readiness, with a focus on complex delivery units, incident handling, and contribution to continuous