Senior Observability & Event Management Service Manager

Viseca Card Services SA; Bioggio; Ibrido; CHF 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home office options

Progressive fringe benefits

Development opportunities

Descrizione del lavoro

Viseca Card Services SA in Bioggio seeks a Senior Observability & Event Management Service Manager to own end-to-end observability, define strategy, and drive modernization in a regulated financial context. You will oversee governance, vendors, and budgets while collaborating with internal teams and external partners to deliver measurable improvements in resilience and efficiency.

The role requires a university degree in CS/IT/Engineering, extensive experience in observability and event

Competenze

• University degree in CS/IT/Engineering from ETH/University/FH.
• Proven experience leading IT services, observability, monitoring, or event management.
• End-to-end ownership of business-critical services incl. governance and budgets.
• Strong observability knowledge across apps, infra, cloud and hybrid; Dynatrace.
• Analytical, communicative and able to influence stakeholders.
• Independent, accountable leadership; fluent English and Italian; German a plus.

Mansioni

• Own Observability and Event Management end to end, set strategy and roadmap.
• Modernize observability ecosystem across services, apps, infra, cloud, hybrid.
• Collaborate with engineering, operations, architecture, and business units.
• Lead governance, KPIs, SLAs, risk, compliance, and cost optimization.
• Manage partners and budgets; ensure contracted performance and value.

Conoscenze

Observability

Event management

Stakeholder management

Vendor management

Dynatrace

Formazione

University degree in CS/IT/Engineering

Strumenti

Dynatrace

Descrizione del lavoro

Introduction

Are you passionate about observability, service reliability, and operational excellence in complex IT environments? Would you like to shape business-critical services in a highly regulated financial environment?

To strengthen our Process Quality & Measurement organization in Bioggio, we are looking for a motivated Senior Observability & Event Management Service Manager, available immediately or by agreement.

In this role, you will own Viseca's observability and event management services end to end, define the service strategy and roadmap, and drive modernization in line with business needs and regulatory requirements. You will oversee service performance, governance, vendors, and budgets, collaborating with internal teams and external partners to enhance service quality, resilience, efficiency, and business value.

Responsibilities

• Own the Observability and Event Management services end to end, defining strategy, roadmap, governance, service standards, and continuous improvement priorities.
• Drive the modernization and adoption of the observability ecosystem across business services, applications, infrastructure, cloud, and hybrid environments.
• Partner with engineering, operations, architecture, and business stakeholders to translate operational needs into sustainable solutions, actionable insights, and measurable outcomes.
• Lead service performance and governance, including KPIs and SLAs, reporting, service reviews, risk and compliance activities, audit support, and cost optimization.
• Manage technology partners and external providers, ensuring service quality, contractual performance, budget discipline, and alignment with business expectations.
• Provide functional leadership to internal specialists and cross-functional teams, while identifying opportunities to improve automation, event intelligence, analytics, and AI-driven observability.

Qualifications

• University degree (ETH, University, FH) in Computer Science, Information Technology, Engineering, or a related field.
• Several years of experience leading IT services, observability, monitoring, event management, or related operations in complex enterprise environments.
• Proven end-to-end ownership of business-critical services, including performance governance, stakeholder management, continuous improvement, vendor management, and budget oversight.
• Strong knowledge of observability across applications, infrastructure, networks, cloud, and hybrid environments, with practical experience using Dynatrace or a comparable enterprise platform.
• Solid understanding of monitoring strategy, service onboarding, KPIs and SLOs, alerting, event correlation, operational analytics, and integration with IT service management processes.
• Strong analytical, problem-solving, and communication skills, with the ability to turn technical insights into business priorities and influence technical and non-technical stakeholders.
• Independent and accountable working style, with the ability to lead initiatives and coordinate specialists across organizational boundaries; fluent English and Italian, with German considered an advantage.

Job Benefits

At Viseca you will work in a dynamic and creative environment with good development opportunities. We maintain an open and uncomplicated culture and offer our employees extensive decision-making powers in addition to a thorough introduction, home office possibility, attractive employment conditions and progressive fringe benefits.

Contact

Viseca Payment Services SA, Federica Della Porta, People & Culture