NOC Monitoring Operator (8×5) – Winterthur

NTT America, Inc.; Opfikon; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Zusammenfassung

NTT DATA in Winterthur, Switzerland, is seeking a Monitoring Operator (8×5) to provide first-line monitoring and incident triage within a Network Operations Centre (NOC) environment.

The role emphasizes infrastructure monitoring across networks, servers, and storage, with escalation to ensure service stability. German language proficiency at B2 is mandatory, Swiss citizenship is required, and candidates should reside in or near the Winterthur region to support local operations.

Qualifikationen

• Experience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment.
• Broad technical understanding of network, server, storage, and infrastructure technologies.
• Strong process discipline, attention to detail, and situational awareness.
• Ability to work effectively in a structured, operational support environment.

Aufgaben

• Monitor infrastructure services during business hours (8×5).
• Correlate events and alerts, perform first-level incident triage, and troubleshoot.
• Create, update, route, and manage tickets per procedures.
• Escalate incidents with clear handover information.
• Execute routine monitoring, housekeeping, and operational tasks.
• Support incident coordination and communications with stakeholders.
• Follow SOPs, governance, and service management processes.

Kenntnisse

IT Operations

NOC

Service Desk

Infrastructure Support

Jobbeschreibung

NTT DATA in Winterthur, Switzerland, is seeking a Monitoring Operator (8×5) to provide first-line monitoring and incident triage within a Network Operations Centre (NOC) environment.

The role emphasizes infrastructure monitoring across networks, servers, and storage, with escalation to ensure service stability. German language proficiency at B2 is mandatory, Swiss citizenship is required, and candidates should reside in or near the Winterthur region to support local operations.