Senior Operations Manager - Managed Services & Governance

NTT Limited

Wallisellen

Vor Ort

CHF 140.000 - 190.000

Vollzeit

vor 40 Stunden
Sei unter den ersten Bewerbenden
Bewerbungsgenerator

Verschicke keinen 08/15-Lebenslauf — erstelle einen Lebenslauf und ein Anschreiben, die genau auf diese Rolle zugeschnitten sind.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

NTT DATA is seeking an experienced Operations Manager to lead managed services operations and ensure delivery of infrastructure services within a complex enterprise environment in Winterthur, Switzerland. You will oversee governance, SLAs, incidents, changes, and service improvements while coordinating multi-disciplinary teams and vendors.

German language proficiency at B2 level and Swiss citizenship requirements apply.

Qualifikationen

  • Proven experience managing IT infrastructure, managed services, or enterprise operations teams.
  • Strong knowledge of IT Service Management (ITSM) frameworks and operational governance.
  • Experience with SLA management, vendor management, customer engagement, and service reporting.
  • Strong leadership, stakeholder management, communication, and decision-making skills.
  • Ability to drive operational excellence and continuous improvement across multi-disciplinary technical teams.
  • Experience coordinating complex operational environments and managing escalations effectively.

Aufgaben

  • Lead day-to-day managed services operations across the infrastructure environment.
  • Ensure delivery of services in line with agreed SLAs, OLAs, and customer expectations.
  • Oversee incident, problem, change, and service request management processes.
  • Drive operational governance, service reviews, escalation management, and continuous improvement initiatives.
  • Coordinate technical teams, vendors, and stakeholders to ensure effective service delivery.
  • Manage major incidents and operational escalations, ensuring timely resolution and clear customer communication.
  • Produce and present operational reports, KPIs, service metrics, and performance updates.
  • Identify operational risks and implement measures to improve service quality, stability, and efficiency.
  • Ensure adherence to operational standards, processes, compliance requirements, and best practices.

Kenntnisse

IT infrastructure
ITSM frameworks
SLA management
Vendor management
Leadership
Stakeholder management
Communication
Decision making
Continuous service improvement

Ausbildung

ITIL 4 MP or equivalent
ISO/IEC 20000 Practitioner or Lead Implementer
SIAM Professional
PMP or PRINCE2 Practitioner

Tools

None

Jobbeschreibung

NTT DATA is seeking an experienced Operations Manager to lead managed services operations and ensure delivery of infrastructure services within a complex enterprise environment in Winterthur, Switzerland. You will oversee governance, SLAs, incidents, changes, and service improvements while coordinating multi-disciplinary teams and vendors.

German language proficiency at B2 level and Swiss citizenship requirements apply.

Hol dir deinen kostenlosen, vertraulichen Lebenslauf-Check.

oder ziehe deine Datei hierhin.

Similar jobs

Ähnliche Jobs, die dir auch gefallen könnten

IT Operations Leader - Managed Services & SLAs
IT Operations Leader - Managed Services & SLAs

NTT DATA, Inc. • Winterthur

Vor Ort
CHF 140.000 - 190.000
German-Speaking Service Delivery Lead – Winterthur
German-Speaking Service Delivery Lead – Winterthur

NTT DATA, Inc. • Winterthur

Vor Ort
CHF 120.000 - 180.000
Senior IT Service Delivery Manager - ITSM & SIAM
Senior IT Service Delivery Manager - ITSM & SIAM

NTT Limited • Wallisellen

Vor Ort
CHF 120.000 - 180.000
Operations Manager (m/w/d) – Winterthur Area
Operations Manager (m/w/d) – Winterthur Area

NTT Limited • Wallisellen

Vor Ort
CHF 140.000 - 190.000
Service Delivery Manager (m/w/d) – Winterthur Area
Service Delivery Manager (m/w/d) – Winterthur Area

NTT Limited • Wallisellen

Vor Ort
CHF 120.000 - 180.000
Operations Manager (m/w/d) – Winterthur Area
Operations Manager (m/w/d) – Winterthur Area

NTT DATA, Inc. • Winterthur

Vor Ort
CHF 140.000 - 190.000
Service Delivery Manager (m/w/d) – Winterthur Area
Service Delivery Manager (m/w/d) – Winterthur Area

NTT DATA, Inc. • Winterthur

Vor Ort
CHF 120.000 - 180.000
NOC Monitoring Operator – Winterthur (8x5)
NOC Monitoring Operator – Winterthur (8x5)

NTT Limited • Wallisellen

Vor Ort
CHF 70.000 - 100.000
Senior Cross-Domain Infra Architect & Tech Lead
Senior Cross-Domain Infra Architect & Tech Lead

NTT DATA, Inc. • Winterthur

Vor Ort
CHF 150.000 - 210.000
Senior Cross‑Domain Infrastructure Architect
Senior Cross‑Domain Infrastructure Architect

NTT Limited • Wallisellen

Vor Ort
CHF 180.000 - 240.000