Monitoring Operator (8×5) (m/w/d) – Winterthur Area

NTT America, Inc.; Opfikon; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Zusammenfassung

NTT DATA in Winterthur, Switzerland, is seeking a Monitoring Operator (8×5) to provide first-line monitoring and incident triage within a Network Operations Centre (NOC) environment.

The role emphasizes infrastructure monitoring across networks, servers, and storage, with escalation to ensure service stability. German language proficiency at B2 is mandatory, Swiss citizenship is required, and candidates should reside in or near the Winterthur region to support local operations.

Qualifikationen

• Experience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment.
• Broad technical understanding of network, server, storage, and infrastructure technologies.
• Strong process discipline, attention to detail, and situational awareness.
• Ability to work effectively in a structured, operational support environment.

Aufgaben

• Monitor infrastructure services during business hours (8×5).
• Correlate events and alerts, perform first-level incident triage, and troubleshoot.
• Create, update, route, and manage tickets per procedures.
• Escalate incidents with clear handover information.
• Execute routine monitoring, housekeeping, and operational tasks.
• Support incident coordination and communications with stakeholders.
• Follow SOPs, governance, and service management processes.

Kenntnisse

IT Operations

NOC

Service Desk

Infrastructure Support

Jobbeschreibung

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Monitoring Operator (8×5)

We are seeking an Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre (NOC) environment. The role focuses on infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, and timely escalation to ensure reliable service operations.

Key Responsibilities:

• Monitor infrastructure services and operational platforms during business hours (8×5).

• Correlate events and alerts, perform first-level incident triage, and conduct basic troubleshooting.

• Create, update, route, and manage tickets in accordance with established operational procedures.

• Escalate incidents and service-impacting events with clear and accurate handover information.

• Execute routine monitoring, housekeeping, and operational tasks to maintain service stability.

• Support incident coordination and communication with internal and customer-facing stakeholders.

• Follow standard operating procedures, operational governance, and service management processes.

Required Qualifications:

• Experience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment.

• Broad technical understanding of network, server, storage, and infrastructure technologies.

• Strong process discipline, attention to detail, and situational awareness.

• Ability to work effectively in a structured, operational support environment.

Preferred Certifications:

• ITIL® 4 Foundation

• Cisco CCNA or equivalent networking certification

• Monitoring/observability platform foundation training

• Security, Network, Storage, or Compute infrastructure vendor certifications are advantageous

Language Requirement:

• German language proficiency at minimum B2 level is mandatory.

• Ability to participate in technical discussions, incident coordination, service reviews, change-related communication, and day-to-day operational interactions with German-speaking stakeholders and customer teams.

Citizenship Requirement:

• Applicants must hold Swiss citizenship.

Location:

• Winterthur area, Switzerland

• Candidates should be based in, or regularly available within, the Winterthur region to support local operational alignment, customer engagement, coordination with onsite and remote-hands teams, and participation in service, governance, and escalation meetings as required.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.