Monitoring Operator (L1) (8×5) (m/w/d) – Winterthur Area

NTT DATA, Inc.; Winterthur; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

NTT DATA, Inc. is seeking an L1 Monitoring Operator (8×5) to support the NOC operations in Winterthur. You will monitor infrastructure, correlate events, triage incidents, and perform basic troubleshooting to ensure service stability and timely escalation.

The role emphasizes strict adherence to procedures, ticketing workflows, and clear communication with German-speaking stakeholders. Swiss-based site with regional collaboration is expected.

Qualifikationen

• Experience in IT Operations or NOC environments.
• Strong understanding of network, server and storage basics.
• Ability to follow procedures with attention to detail.
• German language proficiency at least B2 level is mandatory.

Aufgaben

• Provide first-line monitoring and operational support in NOC.
• Correlate events, triage incidents, and perform basic troubleshooting.
• Create, update and manage tickets per procedures.
• Escalate incidents with clear handover information.
• Support incident coordination and stakeholder communication.
• Follow standard operating procedures and governance.

Kenntnisse

IT Operations

NOC

Incident Management

Structured operational support

Tools

Monitoring platforms

Jobbeschreibung

We are seeking an L1 Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre (NOC) environment. The role focuses on infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, and timely escalation to ensure reliable service operations.

Key Responsibilities:

• Monitor infrastructure services and operational platforms during business hours (8×5).
• Correlate events and alerts, perform first-level incident triage, and conduct basic troubleshooting.
• Create, update, route, and manage tickets in accordance with established operational procedures.
• Escalate incidents and service-impacting events with clear and accurate handover information.
• Execute routine monitoring, housekeeping, and operational tasks to maintain service stability.
• Support incident coordination and communication with internal and customer-facing stakeholders.
• Follow standard operating procedures, operational governance, and service management processes.

Required Qualifications:

• Experience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment.
• Broad technical understanding of network, server, storage, and infrastructure technologies.
• Strong process discipline, attention to detail, and situational awareness.
• Ability to work effectively in a structured, operational support environment.

Preferred Certifications:

• Cisco CCNA or equivalent networking certification
• Monitoring/observability platform foundation training
• Security, Network, Storage, or Compute infrastructure vendor certifications are advantageous

Language Requirement:

• German language proficiency at minimum B2 level is mandatory.
• Ability to participate in technical discussions, incident coordination, service reviews, change-related communication, and day-to-day operational interactions with German-speaking stakeholders and customer teams.
• Applicants must hold Swiss citizenship.

Location:

• Candidates should be based in, or regularly available within, the Winterthur region to support local operational alignment, customer engagement, coordination with onsite and remote-hands teams, and participation in service, governance, and escalation meetings as required.