NOC Monitoring Operator – Winterthur (8x5)

NTT Limited; Wallisellen; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Zusammenfassung

NTT DATA in Winterthur region is seeking a Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre. You will monitor infrastructure services, correlate events, manage tickets, and escalate incidents with clear handover information.

German language proficiency at B2 level is mandatory; Swiss citizenship is required. The role emphasizes structured processes, SOP adherence, and collaboration with stakeholders to ensure reliable service

Qualifikationen

• Experience in IT Operations, NOC, Service Desk, or a similar operational environment.
• Broad technical understanding of network, server, storage, and infrastructure technologies.
• Strong process discipline, attention to detail, and situational awareness.
• Ability to work effectively in a structured, operational support environment.

Aufgaben

• Monitor infrastructure services and operational platforms during business hours (8×5).
• Correlate events and alerts, perform first-level incident triage, and conduct basic troubleshooting.
• Create, update, route, and manage tickets in accordance with established operational procedures.
• Escalate incidents and service-impacting events with clear and accurate handover information.
• Execute routine monitoring, housekeeping, and operational tasks to maintain service stability.
• Support incident coordination and communication with internal and customer-facing stakeholders.
• Follow standard operating procedures, operational governance, and service management processes.

Kenntnisse

IT Operations

NOC

Service Desk

Infrastructure Support

Tools

ITIL 4 Foundation

Cisco CCNA

Monitoring Platforms

Vendor Infra Certs

Jobbeschreibung

NTT DATA in Winterthur region is seeking a Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre. You will monitor infrastructure services, correlate events, manage tickets, and escalate incidents with clear handover information.

German language proficiency at B2 level is mandatory; Swiss citizenship is required. The role emphasizes structured processes, SOP adherence, and collaboration with stakeholders to ensure reliable service