Lead, Quality & Coaching — Customer Service Excellence
Galaxus
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Job summary
Galaxus in Switzerland is seeking a Team Leader for Quality & Coaching at 2nd Level to build and shape the team from day one. You will define structure, set standards for quality checks, and drive coaching of coaches to ensure objective, consistent feedback.
In this role you will balance volume and service quality, implement coaching programs, and create a high-performing team dedicated to delivering exceptional customer service across channels.
Responsibilities
- Build the team and shape its structure in Customer Service.
- Balance quantity and quality; coach staff with targeted coaching and set standards for quality checks.
Job description
Galaxus in Switzerland is seeking a Team Leader for Quality & Coaching at 2nd Level to build and shape the team from day one. You will define structure, set standards for quality checks, and drive coaching of coaches to ensure objective, consistent feedback.
In this role you will balance volume and service quality, implement coaching programs, and create a high-performing team dedicated to delivering exceptional customer service across channels.
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