Lead Quality & Coaching Team: Build from Scratch (Remote)

Galaxus; Schweiz; Hybrid; CHF 110,000 - 140,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Maternity/paternity leave

Employee offers

Holidays

Vocational training

Autonomy

Room to manoeuvre

Values-driven culture

Job summary

Galaxus is seeking a Team Lead for Quality & Coaching 2nd Level to make an immediate impact from day one. You will build the team, shape its structure and define how we balance quantity and quality in Customer Service, developing your coaches through targeted coaching, setting clear standards for quality checks and keeping their feedback objective, consistent and valuable.

You will own training, onboarding, learning management, and process improvements, converting quality-check findings into

Qualifications

• 1-3 years of leadership and quality management experience.
• English language proficiency (business fluent).
• German language is advantageous.

Responsibilities

• Build a brand-new team from the ground up with defined structures and ways of working.
• Lead a team of up to six coaches and develop each member deliberately.
• Own quality assurance, training, onboarding, learning management and process optimisations for CS 2nd Level.
• Turn quality-check findings into actionable learning content.
• Maintain close day-to-day operations and foster strong stakeholder relationships.

Skills

Leadership

Quality management

Communication

English (business)

German (advantageous)

Job description

Galaxus is seeking a Team Lead for Quality & Coaching 2nd Level to make an immediate impact from day one. You will build the team, shape its structure and define how we balance quantity and quality in Customer Service, developing your coaches through targeted coaching, setting clear standards for quality checks and keeping their feedback objective, consistent and valuable.

You will own training, onboarding, learning management, and process improvements, converting quality-check findings into