Acquiring Customer Service Leader – Switzerland

Nexi Group; Biel; Remote; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Attractive salary

Tech equipment

International team

PayTech University

Job summary

Nexi Group is seeking a Customer Service Manager (Acquiring) for Switzerland to lead the 1st & 2nd level Acquiring Customer Support team, ensuring high service quality in a regulated, customer-critical environment.

You will coach, develop, and empower agents while ensuring processes, controls, and service levels across acquiring platforms are met. English fluency is mandatory, German/French skills are a plus.

Qualifications

• Several years of experience in customer support or service operations.
• Leadership experience in acquiring, payments, or a regulated environment.
• Fluency in German and/or French; English mandatory.
• Experience with incident management and escalations.

Responsibilities

• Lead 1st & 2nd level acquiring customer support teams.
• Ensure stable operations, workload planning, and resource allocation.
• Own complex escalations and incidents; support crisis management.
• Maintain end-to-end case ownership and clear stakeholder communication.
• Collaborate with Sales, KAM, Operations, Risk and external partners.

Skills

Leadership

Communication

German

French

English

Education

Commercial or business education

Job description

Nexi Group is seeking a Customer Service Manager (Acquiring) for Switzerland to lead the 1st & 2nd level Acquiring Customer Support team, ensuring high service quality in a regulated, customer-critical environment.

You will coach, develop, and empower agents while ensuring processes, controls, and service levels across acquiring platforms are met. English fluency is mandatory, German/French skills are a plus.