Teamleader Quality & Coaching 2nd Level (f/m/d)

Galaxus; Schweiz; On-site; CHF 80,000 - 110,000; Full time

Job summary

Galaxus in Switzerland is seeking a Team Leader for Quality & Coaching at 2nd Level to build and shape the team from day one. You will define structure, set standards for quality checks, and drive coaching of coaches to ensure objective, consistent feedback.

In this role you will balance volume and service quality, implement coaching programs, and create a high-performing team dedicated to delivering exceptional customer service across channels.

Responsibilities

• Build the team and shape its structure in Customer Service.
• Balance quantity and quality; coach staff with targeted coaching and set standards for quality checks.

Job description

The directory of job offers in Switzerland

Teamleader Quality & Coaching 2nd Level (f/m/d)

Company Galaxus Location 11000 Belgrad Publication date 24.10.2026 Reference 357207

Description

For our newly established Quality & Coaching 2nd Level, we're looking for a Team Lead who wants to make an impact from day one. You'll build the team, shape its structure and define how we balance quantity and quality in Customer Service - developing your coaches through targeted coaching, setting clear standards for quality checks and keeping their feedback objective, consistent and valuable.

The directory of job offers in Switzerland.