Customer Quality Team Lead – GIS Solutions

Hitachi Automotive Systems Americas, Inc.; Zürich; On-site; CHF 140,000 - 190,000; Full time

Job summary

Hitachi Energy Ltd. seeks a Team Leader Customer Quality to act as the key interface between customers and GIS for quality matters in Zurich.

You will lead a team, drive resolution of complex issues, and partner with R&D, Engineering, and Operations to deliver sustainable quality improvements. You will translate customer feedback into tangible product and process enhancements, manage escalations, and guide change initiatives while maintaining a strong focus on customer satisfaction and

Qualifications

• Degree in Electrical Engineering or another relevant technical discipline.
• 5+ years of leadership experience within Quality, Engineering, R&D, Service, or a related function in the high-voltage switchgear industry.
• Proven experience leading and developing teams, including coaching, people development, and performance management.
• Strong knowledge of GIS products, technologies, and applications, with the ability to understand technical challenges and effectively engage with customers.
• Solid project management skills and experience coordinating complex initiatives involving multiple stakeholders.
• Strong expertise in customer-facing quality management, warranty management, root cause analysis, and 8D methodologies.
• Experience in customer audits.
• Excellent communication and presentation skills with a strong customer orientation.
• Fluent English language skills, both written and spoken.

Responsibilities

• Lead, develop, and coach the GIS Customer Quality team, fostering a strong customer-focused culture and supporting the professional growth of team members.
• Act as the senior quality interface for customers, ensuring transparent communication and professional management of critical quality topics, complaints, and escalations.
• Drive the resolution of complex customer quality issues by partnering with R&D, Engineering, Product Management, Operations, Service, and other internal stakeholders.
• Provide leadership and guidance for root cause investigations, corrective actions, and preventive measures to ensure sustainable quality improvements.
• Translate the Voice of the Customer into tangible improvements in products, processes, and services across the GIS organization.
• Support and guide organizational change initiatives related to quality, customer satisfaction, and continuous improvement.
• Monitor and review key quality and customer-related KPIs, including customer satisfaction, complaint resolution performance, warranty trends, and Cost of Poor Quality (COPQ).
• Promote lessons learned, best practices, standardization, and continuous improvement throughout the GIS business.

Skills

Leadership

Quality management

Customer interface

Project management

Stakeholder coordination

Communication

Education

Electrical Engineering degree

Tools

8D methodology

Job description

Hitachi Energy Ltd. seeks a Team Leader Customer Quality to act as the key interface between customers and GIS for quality matters in Zurich.

You will lead a team, drive resolution of complex issues, and partner with R&D, Engineering, and Operations to deliver sustainable quality improvements. You will translate customer feedback into tangible product and process enhancements, manage escalations, and guide change initiatives while maintaining a strong focus on customer satisfaction and