Lead Global Workplace & Service Experience

Schurter AG; Luzern; Vor Ort; CHF 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Flexible working models

Global leadership role

International travel opportunities

Zusammenfassung

Schurter AG in Luzern invites an experienced Lead Global Workplace & Service Experience to shape the digital workplace and elevate the employee IT experience across the organization. You will lead the Workplace & Service Experience function within the Global IT Infrastructure & Operations team and drive global service delivery capabilities.

The role requires strong leadership, international collaboration, and hands-on expertise in modern workplace technologies, ITSM processes, and a user-centric

Qualifikationen

• IT background with several years in Workplace Services and IT Service Delivery.
• Proven experience in leading global IT services in international, cross-functional environments.
• Strong technical hands-on experience with modern workplace technologies.

Aufgaben

• Lead and develop the global Workplace & Service Experience function and provide leadership to the Global Operations Hub.
• Define and continuously improve global workplace services, service standards and end-user experience.
• Drive standardization, modernization and lifecycle management of workplace services and end-user devices.
• Establish and improve ITSM processes, service quality and operational performance.
• Collaborate with Platform & Architecture, Site & Production IT Enablement, Cyber Security and Business Applications for integrated solutions.
• Identify opportunities for automation, standardization and continuous service improvement.
• Translate business requirements into modern, user-centric workplace solutions.

Kenntnisse

Team leadership

Global IT services management

User experience focus

Communication & stakeholder management

International travel willingness

Automation & process improvement

Ausbildung

IT-related degree (EFZ/HF/FH or equivalent)

Tools

Microsoft 365

Endpoint management

Collaboration platforms

ITIL/ITSM frameworks

Jobbeschreibung

To strengthen our Global IT Infrastructure & Operations team, we are looking for an experienced and passionate Lead Global Workplace & Service Experience.

In this strategic global leadership role, you will shape the future of our digital workplace, create an outstanding employee IT experience, and lead the evolution of our global workplace and service delivery capabilities.

Your responsibilities

• Lead and develop the global Workplace & Service Experience function as part of our Global IT Infrastructure & Operations organization and provide functional leadership to our Global Operations Hub.

• Define and continuously improve global workplace services, service standards and the overall end-user experience.

• Drive the standardization, modernization and lifecycle management of workplace services and end-user devices.

• Establish and continuously improve IT Service Management (ITSM) processes, service quality and operational performance.

• Collaborate closely with Platform & Architecture, Site & Production IT Enablement, Cyber Security and Business Applications to ensure integrated and scalable solutions.

• Identify opportunities for automation, standardization and continuous service improvement.

• Translate business requirements into modern, user-centric workplace solutions.

Your Qualifications

• IT background (EFZ, HF, FH or equivalent) with several years of experience in Workplace Services and IT Service Delivery. Advanced education in a related field is an advantage.

• Proven experience in team leadership and/or managing global IT services in international, cross-functional environments.

• Strong technical and hands-on experience in modern workplace technologies, including Microsoft 365, endpoint management and collaboration platforms.

• Experience with IT Service Management (ITIL or comparable frameworks) and continuous service improvement.

• Service-oriented mindset with a strong focus on user experience.

• Excellent communication, coordination and stakeholder management skills.

• Structured, pragmatic and solution-oriented working style

• Willingness to travel internationally

Our Offer

• A responsible global leadership role offering significant scope to shape the business.

• The opportunity to play a lasting role in shaping the digital workplace of an international technology company.

• A modern, international work environment characterized by short decision-making paths and an open corporate culture.

• Attractive employment conditions and flexible working models.

SCHURTER is a leading Swiss technology company with over 1,500 employees worldwide. We develop innovative solutions for demanding markets such as automotive, aerospace, renewable energy, and industrial electronics. Our strength lies in our deep technical expertise and exceptional capacity for innovation

Schurter AG
Electronic Components
Werkhofstrasse 8 - 12
6002 Luzern

Telefon [phone]