IT Service Operations Engineer (m/f/d)

Leica Geosystems AG; Heerbrugg; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Vacation days

Bonus program

Training opportunities

Employee discounts

Team events

International culture

Zusammenfassung

Leica Geosystems AG in Heerbrugg seeks an IT Service Operations Engineer to support end users and IT services across the region. You will work within the IT Client Support Team Switzerland and the EMEA IT Service Desk, focusing on end-user support, workplace IT, and local network coordination.

The role requires 3–5 years of IT support experience, a CS/IT degree, strong Microsoft 365 knowledge, and fluency in German with good English.

Qualifikationen

• 3–5 years of experience in 1st/2nd level IT support or IT service operations.
• Completed vocational training or a degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of Windows operating systems; Linux and macOS are a plus.
• Fluent German and good English communication skills (spoken and written).

Aufgaben

• Provide 1st and 2nd level IT support, resolving user inquiries and issues.
• Manage incidents and service requests using the ServiceNow ticketing system.
• Coordinate and support employee onboarding and offboarding from an IT perspective.
• Troubleshoot and resolve issues with Windows, Microsoft 365, and workplace IT.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Maintain audio/video conferencing systems and meeting room technology.
• Ensure smooth operation of printers and local IT infrastructure.
• Assist with setup, maintenance, and basic admin of server rooms.
• Collaborate with global IT teams and external vendors.
• Maintain IT documentation, asset records, and knowledge base articles.

Kenntnisse

End-user support

Troubleshooting

Communication skills

Team player

German language

English language

ServiceNow

Active Directory/Azure AD

Microsoft 365/SharePoint/Teams

Networking basics

Ausbildung

Degree in Computer Science or IT

Tools

ServiceNow

Jobbeschreibung

Hexagon’s Geosystems Business Area provides digital solutions that capture, measure and visualise the physical world, enabling data-driven transformation.

As a IT Service Operations Engineer at our Heerbrugg location, you will play a key role in ensuring the smooth operation of our IT infrastructure and services. As part of the IT Client Support Team Switzerland and the EMEA IT Service Desk Team, you will provide first- and second-level IT support to end users across the region. You will act as the local point of contact for IT-related matters in our Heerbrugg office, with a strong focus on end-user support, workplace services, office IT infrastructure, and coordination of network-related activities. Join our team and help us deliver exceptional IT services in a collaborative, international environment.

IT Service Operations Engineer (m/f/d)

Heerbrugg 100%

This appeals to you

• Provide 1st and 2nd level IT support, resolving user inquiries and technical issues in a timely and effective manner
• Manage incidents and service requests using the ServiceNow ticketing system
• Coordinate and support employee onboarding and offboarding from an IT perspective
• Troubleshoot and resolve Microsoft Windows, Microsoft 365, and workplace IT issues
• Install, configure, and maintain laptops, desktops, mobile devices, and peripheral equipment
• Maintain and support audio/video conferencing systems, meeting room technology, and mobile presentation equipment
• Ensure the smooth operation of printers and local office IT infrastructure
• Assist with the setup, maintenance, and basic administration of server rooms and related infrastructure
• Collaborate with global IT teams and external vendors to deliver reliable IT services
• Maintain accurate IT documentation, asset records, and knowledge base articles

This is you

• 3-5 years of professional experience in 1st and 2nd level IT support or IT service operations
• Completed vocational training or a degree in Computer Science, Information Technology, or a related field
• Solid hands-on experience with Microsoft 365, SharePoint Online, and Microsoft Teams
• Strong knowledge of Windows operating systems; experience with Linux and macOS is a plus
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and Microsoft cloud technologies
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) and server infrastructure
• Excellent diagnostic, troubleshooting, and problem-solving skills with strong attention to detail
• Experience working with ITSM/ticketing tools (e.g. ServiceNow) is an advantage
• A customer-focused mindset with excellent communication skills
• A proactive, reliable team player who enjoys collaborating with others
• Fluent German and good English communication skills (spoken and written)

We offer you

• Flexible annual working hours based on a 40-hour week, with 100% employment
• Vacation entitlement: 25 days from the age of 20, 27 days from the age of 40 and 30 days from the age of 50
• Bonus system and extra-mandatory pension fund contributions
• Individual training opportunities (internal and external)
• Various discounts (Health, Car, Entertainment and much more)
• Employee events
• Warm and international corporate culture based on respect and cooperation

Here you can find more information about us as an employer .

About us

Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts working together to shape the future of Hexagon. You can utilise and develop your skills in our highly innovative and diverse environment.Flexible working models allow you to ideally combine your professional and private interests.

Contact

If you have any questions, please do not hesitate to contact Romina Kwandt , Talent Acquisition Specialist.