Global Workplace & Service Experience Leader

Schurter AG; Luzern; Vor Ort; CHF 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Flexible working models

Global leadership role

International travel opportunities

Zusammenfassung

Schurter AG in Luzern invites an experienced Lead Global Workplace & Service Experience to shape the digital workplace and elevate the employee IT experience across the organization. You will lead the Workplace & Service Experience function within the Global IT Infrastructure & Operations team and drive global service delivery capabilities.

The role requires strong leadership, international collaboration, and hands-on expertise in modern workplace technologies, ITSM processes, and a user-centric

Qualifikationen

• IT background with several years in Workplace Services and IT Service Delivery.
• Proven experience in leading global IT services in international, cross-functional environments.
• Strong technical hands-on experience with modern workplace technologies.

Aufgaben

• Lead and develop the global Workplace & Service Experience function and provide leadership to the Global Operations Hub.
• Define and continuously improve global workplace services, service standards and end-user experience.
• Drive standardization, modernization and lifecycle management of workplace services and end-user devices.
• Establish and improve ITSM processes, service quality and operational performance.
• Collaborate with Platform & Architecture, Site & Production IT Enablement, Cyber Security and Business Applications for integrated solutions.
• Identify opportunities for automation, standardization and continuous service improvement.
• Translate business requirements into modern, user-centric workplace solutions.

Kenntnisse

Team leadership

Global IT services management

User experience focus

Communication & stakeholder management

International travel willingness

Automation & process improvement

Ausbildung

IT-related degree (EFZ/HF/FH or equivalent)

Tools

Microsoft 365

Endpoint management

Collaboration platforms

ITIL/ITSM frameworks

Jobbeschreibung

Schurter AG in Luzern invites an experienced Lead Global Workplace & Service Experience to shape the digital workplace and elevate the employee IT experience across the organization. You will lead the Workplace & Service Experience function within the Global IT Infrastructure & Operations team and drive global service delivery capabilities.

The role requires strong leadership, international collaboration, and hands-on expertise in modern workplace technologies, ITSM processes, and a user-centric