Lisbon: French-Speaking Customer Operations Expert

Cross Border Talents; Mittelwallis; Vor Ort; CHF 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Apartment benefit-in-kind

Training allowance

22 vacation days per year

Zusammenfassung

Cross Border Talents in Lisbon is seeking French-speaking Customer Operations professionals to join the multilingual team. The role covers handling inquiries, managing tickets, and promoting customer success across channels, with a focus on fast, accurate responses and CRM accuracy.

The package offers a choice with or without company housing, health insurance from day one, and a training-focused onboarding. 40-hour work week, 22 vacation days, and opportunities for growth.

Qualifikationen

• Fluent in French with strong written and spoken communication.
• Experience in customer support or helpdesk.
• Able to manage multiple tickets and meet deadlines.
• Willing to relocate to Lisbon, Portugal.

Aufgaben

• Respond to customer requests via email, chat, forms, and calls.
• Handle tickets related to general queries, refunds, or service issues.
• Make outbound calls to speed up resolution and gather feedback.
• Maintain accurate records using CRM tools.
• Provide operational feedback on escalated cases as needed.

Kenntnisse

French-speaking

Customer support

CRM usage

Multicultural environment

Tools

CRM tools

Helpdesk software

Jobbeschreibung

Cross Border Talents in Lisbon is seeking French-speaking Customer Operations professionals to join the multilingual team. The role covers handling inquiries, managing tickets, and promoting customer success across channels, with a focus on fast, accurate responses and CRM accuracy.

The package offers a choice with or without company housing, health insurance from day one, and a training-focused onboarding. 40-hour work week, 22 vacation days, and opportunities for growth.