Application Support Specialist

Jobtailor; Schaffhausen; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland is seeking an IT support specialist to provide 2nd-level support for logistics and customs applications, and to develop and optimize interfaces and middleware. You will independently manage tickets, perform technical analyses, and serve as a point of contact for internal users, while creating user guides and status updates.

The role emphasizes documentation, training support, and ongoing data workflow improvements; strong German language skills are required, English is a

Qualifikationen

• Completed vocational training in IT or a comparable qualification in the freight forwarding or logistics environment
• Professional experience in IT support
• Experience in 2nd-level support is an advantage
• Good technical understanding of applications, interfaces and business processes
• Independent, structured and solution-oriented working style
• Very good German language skills, spoken and written
• English skills are an advantage.

Aufgaben

• 2nd-level support for logistics and customs applications
• Development, maintenance and optimization of interfaces and profile chains in middleware
• Independently handle tickets and incidents
• Perform technical preliminary analyses
• Serve as a point of contact for internal users and prepare status updates
• Create technical documentation and user guides
• Support training activities and promote knowledge transfer
• Drive continuous optimization of data processing workflows
• Identify system and process weaknesses and propose improvements.

Kenntnisse

2nd-Level Support

Logistics Applications

Technical Documentation

German Language Skills

Process Improvement

Ausbildung

Vocational Training in IT

Tools

Middleware Development

Interface Optimization

Technical Analysis

Data Processing Workflows

Jobbeschreibung

• 2nd-level support for logistics and customs applications
• Development, maintenance and optimization of interfaces and profile chains in middleware
• Independently handle tickets and incidents
• Perform technical preliminary analyses
• Serve as a point of contact for internal users and prepare status updates
• Create technical documentation and user guides
• Support training activities and promote knowledge transfer
• Drive continuous optimization of data processing workflows
• Identify system and process weaknesses and propose improvements.

Requirements

• Completed vocational training in IT or a comparable qualification in the freight forwarding or logistics environment
• Professional experience in IT support
• Experience in 2nd-level support is an advantage
• Good technical understanding of applications, interfaces and business processes
• Independent, structured and solution-oriented working style
• Very good German language skills, spoken and written
• English skills are an advantage.

Core Competencies

Demonstrates expertise in 2nd-level support for logistics and customs applications, with a strong focus on optimizing data processing workflows and creating technical documentation. Proficient in identifying system weaknesses and proposing effective improvements while facilitating knowledge transfer through training activities.

Highest-signal resume keywords

• 2nd-Level Support
• Logistics Applications
• Technical Documentation
• German Language Skills
• Process Improvement

ATS Optimization Keywords

Hard Skills

• IT Support
• Middleware Development
• Interface Optimization
• Technical Analysis
• Data Processing Workflows

Soft Skills

• Independent Working Style
• Structured Approach
• Solution-Oriented Mindset

Certifications & Qualifications

• Vocational Training in IT

Industry Keywords

• Freight Forwarding
• Logistics Environment
• User Guides
• Knowledge Transfer
• Status Updates