IT Support Specialist (Adliswil, CH)

Parking; Adliswil; Remote; CHF 85,000 - 120,000; Full time

Benefits offered by this job

Thorough onboarding

Personal responsibility and trust

Stable, international company with a长‑

Friendly, down-to-earth team

Job summary

SKIDATA in Adliswil, Switzerland, seeks a tech-driven support specialist to remotely assist customers and ensure stable, reliable systems.

You will handle technical requests per SLA, identify optimization opportunities in existing installations, and collaborate with Global Technical Support and partners to introduce new products and solutions.

Excellent German and good English skills, plus IT/networking experience, are essential for success in this role.

Qualifications

• Technical training (IT specialist EFZ or similar) and experience in technical support.
• Excellent communication skills and enjoyment of customer contact.
• Independent, flexible work style and team spirit; fluent German and good English skills.
• Experience in IT and networking.

Responsibilities

• You will remotely support our customers from within the support team and ensure that their systems function stably and reliably.
• You process technical requests according to agreed service levels (SLA) and actively contribute to improving response and resolution times.
• You identify optimization potential in existing installations and support customers in the introduction of new products and solutions.
• You contribute your technical know-how – especially in IT, networks or system integration – in close collaboration with Global Technical Support and our partners.

Skills

Communication skills

German language

English language

IT & Networking

Education

IT specialist EFZ or equivalent

Tools

Fortinet

Zyxel

Job description

This is what you can expect

• Responsible support: You will remotely support our customers from within the support team and ensure that their systems function stably and reliably.
• Ensuring service quality: You process technical requests according to agreed service levels (SLA) and actively contribute to improving response and resolution times.
• Consulting and optimization: You identify optimization potential in existing installations and support customers in the introduction of new products and solutions.
• Embrace teamwork: You contribute your technical know-how – especially in the areas of IT, networks or system integration – in close collaboration with Global Technical Support and our partners.

This is what you bring with you

• Technical training (IT specialist EFZ or similar) and experience in technical support
• Excellent communication skills and enjoyment of customer contact
• Independent, flexible work style and team spirit; fluent German and good English skills
• Experience in IT and networking

Advantageous

• Troubleshooting: Log analysis and structured approach
• Operations & Changes: safe rule changes, rollback, maintenance windows
• Manufacturer's practice: Fortinet or Zyxel (or rapid training)

We offer you this

• Thorough onboarding and technical training
• A lot of personal responsibility and trust
• Stable, international company with a long-term perspective
• A friendly, down-to-earth team

Are you passionate about technology and want to see real impact by helping our customers solve problems quickly and reliably?

Then this job could be your next step!

For the sake of readability, the masculine form is used in this job advertisement; of course, all genders are equally addressed.

We review applications regularly –

We are committed to diverse and inclusive teams and welcome applications from everyone who can thrive here.

To protect your personal data, we do not review applications submitted via email or post. Questions? Please contact Léa Rein, Senior Talent Acquisition Business Partner, at lea.rein(at)assaabloy.com

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA.

Please note:this job description is translated from German.