ICT Support Specialist Workload 100% Place of work Oensingen , CH Contract type German Show details

Bell Food Group; Oensingen; Hybrid; CHF 70,000 - 95,000; Full time

Benefits offered by this job

25 vacation days

Staff restaurant with lunch menu

Free fruit and beverages

Discounted products

Job summary

Bell Food Group in Switzerland is seeking an IT support technician for an on-site role near Oensingen. You will install, maintain and support workstation systems, mobile devices, servers, and networks while ensuring a reliable IT infrastructure.

You bring several years in IT, strong Windows and MS Office knowledge, and fluent German (English a plus). You will collaborate with internal teams and external partners, and participate in shift on-call rotations.

Qualifications

• Completed IT training or experience as ICT support technician.
• Several years’ experience in IT – know what matters.
• In-depth knowledge of Windows operating systems and MS Office.
• Good knowledge of hardware and networks.
• Very good command of German; knowledge of English is an advantage.
• A team-oriented approach, analytical working style and a sense of personal responsibility.
• Residence no more than 45 minutes’ journey from Oensingen and a valid driving licence.

Responsibilities

• Installation, maintenance and support of workstation systems, mobile devices, servers, network and communications components, as well as associated software and interfaces
• Implementation of installation and configuration specifications (e.g. directory structures, user interfaces, menu systems)
• Analysis, diagnosis and resolution of faults in hardware, software, networks and communications, including escalation management
• Advising and supporting users with IT enquiries, Procurement, system roll-outs, and the design and implementation of solutions
• Coordination and management of external service providers, suppliers and support partners
• Ensuring a stable IT infrastructure, including monitoring availability and maintaining inventory, documentation and operating manuals
• Development of simple scripts and tools for automation and to support day-to-day work on desktop and mobile devices
• Resolving interface and conversion issues, and evaluating standard and bespoke software
• Documenting incidents, changes and system statuses in the ticketing system, including outage and processing logs
• Collaboration on IT projects and coordination between users and internal IT departments
• Carrying out scheduled system maintenance during early/late shifts and maintenance windows
• Taking part in the 7x24 on-call rota

Skills

Teamwork

Analytical thinking

Customer focus

German language

Tools

Windows OS

MS Office

ITIL knowledge

Job description

Are you looking for a varied role with technical depth? A position that challenges both you and the IT infrastructure? A location that is expanding rapidly and relies on the latest technology? Then you’ve come to the right place!

We can only consider applicants who are authorised to work in Switzerland (EU/EFTA). We only consider direct applications.

A healthy work-life balance is important to us. You benefit from at least 25 vacation days as well as transparent electronic time tracking. This allows you to flexibly compensate any overtime with additional time off.

Catering

Culinary delights are very important to us: freshly prepared food in our staff restaurant, a lunch menu including soup and salad, water & tea and free fruit as well as high-quality products at greatly reduced prices await you in our outlet.

Mobility

Benefit from our contribution to environmentally friendly mobility, convenient public transport connections and a free SBB GA travelcard!

Expand your knowledge with extensive training programmes, high-quality courses at the Coop Training Centre and a wide range of personal development opportunities.

• Installation, maintenance and support of workstation systems, mobile devices, servers, network and communications components, as well as associated software and interfaces
• Implementation of installation and configuration specifications (e.g. directory structures, user interfaces, menu systems)
• Analysis, diagnosis and resolution of faults in hardware, software, networks and communications, including escalation management
• Advising and supporting users with IT enquiries, Procurement, system roll-outs, and the design and implementation of solutions
• Coordination and management of external service providers, suppliers and support partners
• Ensuring a stable IT infrastructure, including monitoring availability and maintaining inventory, documentation and operating manuals
• Development of simple scripts and tools for automation and to support day-to-day work on desktop and mobile devices
• Resolving interface and conversion issues, and evaluating standard and bespoke software
• Documenting incidents, changes and system statuses in the ticketing system, including outage and processing logs
• Collaboration on IT projects and coordination between users and internal IT departments
• Carrying out scheduled system maintenance during early/late shifts and maintenance windows
• Taking part in the 7x24 on-call rota

What you bring with you

• Completed IT training or experience as an ICT support technician
• Several years’ experience in IT – knowing what matters
• In-depth knowledge of Windows operating systems and MS Office
• Good knowledge of hardware and networks
• Very good command of German; knowledge of English is an advantage
• A team-oriented approach, analytical working style and a sense of personal responsibility
• Technical aptitude and a solution-oriented mindset
• Residence no more than 45 minutes’ journey from Oensingen and a valid driving licence

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