IT Support Specialist

BCIC Swiss GmBH | Best Connect International Company; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

International company

Professional environment

Enterprise IT exposure

Zusammenfassung

BCIC Swiss GmbH | Best Connect International Company in Opfikon, Switzerland seeks an IT Support Specialist for full-time on-site support. You will resolve issues at 1st/2nd level, coordinate with vendors for AV problems, and keep customers informed about progress.

The role covers Windows, Office, Cisco Jabber, Mac OS basics, and printer/hardware troubleshooting. Ideal candidates have several years of IT experience and a valid Swiss work permit.

Qualifikationen

• Valid Swiss work permit.
• Several years of IT experience.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office and Cisco Jabber.
• Support Apple macOS for Mac users.
• Install, upgrade, support and troubleshoot printers and hardware.
• Run diagnostics to troubleshoot network connectivity and workstation hardware/software.

Kenntnisse

First/Second-level support

Windows OS

Microsoft Office

Cisco Jabber

Printer & hardware support

Network & connectivity basics

Mac OS basics

Tools

Windows OS

Cisco Jabber

Mac OS

Printers

Jobbeschreibung

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time, on-site) "IT Support Specialist" in Opfikon,Switzerland

Tasks

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• 1.Must hold a valid work permit in Switzerland
• 2.Several years of experience in the IT field

• Opportunity to work with an international company
• Professional and collaborative work environment
• Exposure to enterprise-level IT infrastructure