Information Technology Support Specialist

Nicoll Curtin; Zürich; On-site; CHF 70,000 - 110,000; Full time

Job summary

Nicoll Curtin is seeking an ICT Support Specialist to join our client’s team, providing first- and second-level IT support to ensure smooth day-to-day operations.

Responsibilities include troubleshooting hardware, software, network and communications issues, receiving escalations via Jira Service Management, and contributing to IT projects. Requirements: completed vocational training in computer science or related field, and hands-on experience with Windows 11, Active Directory and Microsoft 365.

Qualifications

• Completed vocational training in computer science or related field.
• Hands-on experience with Windows 11, Active Directory, and Microsoft 365.

Responsibilities

• Provide 1st and 2nd level IT support via Jira Service Management.
• Receive, troubleshoot, and resolve hardware, software, network, and communication-related issues.
• Initiate escalations when necessary and monitor them through to resolution.
• Contribute to IT projects within your area of responsibility.

Skills

IT support

Jira Service Management

Education

Vocational training in computer science

Tools

Windows 11

Active Directory

Microsoft 365

Job description

We are looking for an ICT Support Specialist to join our client’s team, providing first- and second-level IT support and ensuring smooth day-to-day IT operations.

Responsibilities

• Provide 1st and 2nd level IT support via Jira Service Management.
• Receive, troubleshoot, and resolve hardware, software, network, and communication-related issues.
• Initiate escalations when necessary and monitor them through to resolution.
• Contribute to IT projects within your area of responsibility.

Requirements

• Completed vocational training and/or further education in computer science or a related field.
• Hands-on experience with Windows 11, Active Directory (AD), and Microsoft 365.