Helpdesk Technician: IT Support & End-User Solutions

SurePoint Technologies; Fully; On-site; CHF 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401K (employer match)

Paid Time Off

Wellbeing Benefits

Job summary

SurePoint Technologies is seeking a Helpdesk Technician to provide end-user support for desktop, laptop, software, and basic networking, while contributing to system improvements.

Ideal candidates have experience with MS 365 services, strong organizational skills, and the ability to learn and support various internal systems. This role offers comprehensive benefits and opportunities for growth in a collaborative tech environment.

Qualifications

• Experience providing end-user desktop/mobile/email support.
• Familiarity with Microsoft 365 services (Teams/Exchange/SharePoint).
• Ability to quickly learn and support various internal systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive, prioritize, document, and resolve end user help requests via ticketing system.
• Provide general software support and basic troubleshooting.
• Set up and troubleshoot desktop hardware, monitors, peripherals, and basic networking.
• Assist onboarding/offboarding, including user setup and access control.
• Escalate unresolved issues to higher-level or specialized teams.
• Participate in projects related to compliance and internal system improvements.

Skills

End-user support experience

MS 365 administration

Ability to learn internal systems

Strong organizational skills

Education

Associate's degree in CS/IT

Tools

MS 365 (Teams, Exchange, SharePoint)

Job description

SurePoint Technologies is seeking a Helpdesk Technician to provide end-user support for desktop, laptop, software, and basic networking, while contributing to system improvements.

Ideal candidates have experience with MS 365 services, strong organizational skills, and the ability to learn and support various internal systems. This role offers comprehensive benefits and opportunities for growth in a collaborative tech environment.