IT Support Admin at Allps

Allps GmbH; Zürich; On-site; CHF 70,000 - 100,000; Full time

Benefits offered by this job

Career growth

Certification support

Job summary

Allps GmbH is seeking a skilled IT Support Administrator to manage our IT infrastructure, provide Level 1 and 2 support, and ensure minimal downtime for users. The role requires hands-on experience with AD, networking, backups, and IT security, along with effective communication across internal teams.

You will maintain IT assets, configure desktops and peripherals, manage user accounts and access control, and coordinate with vendors while adhering to security policies.

Qualifications

• 2–5 years of experience in IT Support / System Administration.
• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• Experience with user account management and access control.
• Knowledge of network troubleshooting and IT infrastructure.
• Familiarity with ITIL processes is an advantage.
• Strong documentation and reporting skills.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support to end users for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Manage user accounts, permissions, and group policies.
• Monitor and maintain IT systems, servers, and network devices.
• Handle and resolve issues through the IT ticketing system.
• Perform system updates, patching, and backups.
• Ensure compliance with IT security policies.
• Maintain accurate IT documentation and asset inventory.
• Coordinate with vendors and external service providers when required.

Skills

Desktop & Laptop Support

Active Directory (AD)

Networking Basics (TCP/IP, DNS, DHCP)

Hardware & Software Troubleshooting

IT Ticketing Tools

Email Systems (Outlook / Office 365)

Remote Support Tools

Backup & Recovery

IT Security Best Practices

Education

Bachelor’s degree or diploma in Information Technology, Computer Science, or related field

Job description

We are seeking a skilled and proactive IT Support Administrator to manage, maintain, and support the organization’s IT infrastructure. The ideal candidate will have hands‑on experience in IT support operations, system administration, and end‑user support, ensuring smooth and secure IT services across the organization.

Mandatory Skills

• Desktop & Laptop Support
• Active Directory (AD)
• Networking Basics (TCP/IP, DNS, DHCP)
• Hardware & Software Troubleshooting
• IT Ticketing Tools
• Email Systems (Microsoft Outlook / Office 365)
• Remote Support Tools
• Backup & Recovery
• IT Security Best Practices

Job Summary

The IT Support Admin will be responsible for providing Level 1 and Level 2 IT support, maintaining IT assets, resolving technical issues, and ensuring minimal downtime for users. This role requires strong technical expertise, problem‑solving skills, and effective communication with internal stakeholders.

Requirement

• 2–5 years of experience in IT Support / System Administration
• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
• Experience with user account management and access control
• Knowledge of network troubleshooting and IT infrastructure
• Familiarity with ITIL processes is an advantage
• Strong documentation and reporting skills
• Ability to work independently and in a team environment

Responsibility

• Provide technical support to end users for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Manage user accounts, permissions, and group policies
• Monitor and maintain IT systems, servers, and network devices
• Handle and resolve issues through the IT ticketing system
• Perform system updates, patching, and backups
• Ensure compliance with IT security policies
• Maintain accurate IT documentation and asset inventory
• Coordinate with vendors and external service providers when required

What We Offer

• Competitive salary and benefits
• Opportunities for career growth and skill development
• Exposure to diverse IT technologies and systems
• Supportive and collaborative work environment
• Training and certification support (as applicable)